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Jobs · OTHR · Texas

Warranty Services Representative - Empire Homes

Empire Homes · Houston, TX · 1 wk ago
On-siteOTHRFull-time

Your Impact at Empire

The Warranty Services Representative ensures an exceptional homeowner experience by managing warranty claims and coordinating timely, cost-effective repairs. This role partners closely with homeowners, trade partners, and internal teams to evaluate issues, resolve concerns, and uphold warranty standards. This role is located on site in multiple assigned communities within the Houston, TX division.

What We Are Looking For

  • 2+ years of residential construction/remodeling, warranty/customer service, real estate, property management experience
  • Strong background in customer service, problem solving and time management
  • Excellent verbal and written communication; demonstrated ability to collaborate and manage relationships; attention to detail

Why Join Empire?

  • Opportunity to collaborate with other skilled and visionary professionals
  • Receive exclusive discounts on Empire Homes through our Employee Home Ownership Program
  • Enjoy peace of mind with our employer paid benefits
  • Invest in your future with employer sponsored 401k plans
  • Keep growing your career with continuing education support and opportunities for learning & development
  • Join a company that believes your time outside of work is just as important as your time inside work

What You’ll Be Doing Each Day

  • Manage and triage warranty claims, ensuring alignment with construction standards, warranty guidelines, and budget parameters
  • Cookordinate and schedule service work with trade partners to deliver timely, efficient completion of repairs
  • Communicate proactively with homeowners, including educating them on home maintenance and clarifying warrantable vs. non-warrantable items
  • Conduct homeowner meetings and follow-ups to confirm issue resolution and maintain high satisfaction levels
  • Maintain accurate documentation of claims, communications, and completed work while collaborating with sales and construction teams and performing minor repairs as needed

About the Role

This role requires strong customer service, problem-solving, and time management skills. Excellent verbal and written communication is essential, along with the ability to collaborate and manage relationships effectively. Attention to detail is crucial for maintaining accurate documentation and ensuring compliance with warranty standards.

Qualifications

  • 2+ years of residential construction/remodeling, warranty/customer service, real estate, property management experience
  • Strong background in customer service, problem solving and time management
  • Excellent verbal and written communication; demonstrated ability to collaborate and manage relationships; attention to detail

Skills

  • Customer Service
  • Problem Solving
  • Time Management
  • Verbal and Written Communication
  • Collaboration and Relationship Management
  • Attention to Detail

Benefits

  • Opportunity to collaborate with other skilled and visionary professionals
  • Exclusive discounts on Empire Homes through our Employee Home Ownership Program
  • Peace of mind with our employer paid benefits
  • Investment in your future with employer sponsored 401k plans
  • Growth opportunities with continuing education support and learning & development
  • Support for a healthy work-life balance

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.

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