Warranty Service Representative (Fort Collins)

Essential Duties And Responsibilities

• Schedules and organizes subcontractors to complete work on a timely basis
• Inspects the quality of the work performed by all subs and assuring completed to quality standards
• Field and respond to Homeowner requests for warranty claims
• If necessary, schedule with the homeowner and our subcontractors to remedy the issue
• Schedule 11-month warranty walks with the homeowners and schedule the appropriate subcontractors to remedy the issues
• Walk homes under construction from a Quality Control perspective and create lists for the Construction Team prior to completion of homes under construction
• Be Versed and use the Warranty Manual used by Dream Finders Homes to resolve issues in the field
• Perform pre-closing walks with new homeowners
• Spend time with the Construction Team to learn the aspects of the construction process

Experience, Skills, Knowledge

• Minimum High School Diploma or equivalent
• Code Compliance Course and OSHA/ Safety classes is a plus
• Builder's License is a plus
• Minimum 2 years of customer service experience
• Previous Residential construction or homebuilding industry experience is preferred
• Experience using a laptop or tablet

Physical Demands

• Regularly required to: Walk, climb stairs, sit, and stand
• Talk and hear at normal levels
• See with close vision, distance vision, color vision, peripheral vision, depth perception, and have the ability to adjust focus
• Reach with hands and arms
• Use hands and fingers to operate tools and other business machines
• Lift and/or move up to 50 lbs.

Work Environment

• The work environment is representative of an office/field setting
• The noise level in the work environment is usually quiet to moderate
• Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job