Warranty Sales Specialist

About the role

As a Post Sales Account Specialist, you'll engage with customers after their purchase, helping them protect the products they've invested in through our industry-leading protection plans. Working in a professional office environment, you'll leverage your sales and relationship-building skills to guide customers toward informed decisions. You'll be the trusted advisor who transforms a "maybe later" into a "glad I did."

Responsibilities

• Proactively connect with customers through phone calls, emails, and text messages.
• Educate customers on the value of our Ironclad, Ironclad+, and Lifeproof Protection Plans.
• Listen, uncover customer needs, and recommend the best coverage options.
• Close sales and process transactions with accuracy and confidence.
• Track performance, manage your pipeline, and turn opportunities into results.
• Partner with store teams and leaders to deliver a seamless customer experience.
• Share insights and customer feedback to help shape future improvements.

Qualifications

• Sales, retail, customer service, or call center experience
• Appliance industry experience
• Warranty or protection plan sales experience
• CRM or sales system experience
• Natural communicator who enjoys talking with people
• Motivated by goals, results, and personal achievement
• Stay organized and can confidently manage multiple customer conversations
• Bring positivity, professionalism, and a customer-first mindset to every interaction

Benefits

• Build meaningful customer relationships
• Earn success by turning opportunities into sales
• Develop valuable sales and consultative communication skills
• Join a collaborative team that celebrates wins and supports growth
• Make a direct impact on customer satisfaction and business results
• Supportive team culture – work with professionals who inspire success
• Appliance discounts – generous employee discounts on appliances and accessories for your home
• Health, dental, vision, and short-term disability benefits
• 401k plan with company match

Pay

Competitive Compensation ($16 per hour base + 30% of gross profit for commission)

Schedule

Set schedule (Mon-Fri, regular business hours)