Warranty Inspection Supervisor

About the role

Oversees and enforces product warranty policy, processes, systems, and documentation. Supervises the tire claims inspection process and staff, and ensures customers execute the policy correctly. Additionally, supervises staff in data entry, statistical analysis, and information system development, and supports engineering in hardware and software development.

Responsibilities

• Enforces warranty policy and documentation, manages the claim processing system.
• Supervises staff responsible for data entry, inspection analysis, and reporting.
• Assists in providing early warning of developing product quality issues to the Technical, Manufacturing & Quality Assurance staff in monthly quality review meetings.
• Assures all aspects of claims database are secure, and data is valid and controlled only for appropriate use.
• Interfaces with government and industry organizations and dealers for information exchange and inquiry.
• Provides tire inspection methods and standards, claims inspector training, and equipment and facility maintenance.
• Conducts routine claims cause and effect analysis, and instructs and provides training for Sales staff.
• Interacts with other stakeholders within the company to ensure customers are properly supported.
• Communicates team activities, goals, and objectives with other stakeholders within Field Engineering and with immediate management.
• Completes other tasks as required.

Requirements

• 4-year technical or science degree or equivalent industry experience.
• 10+ years of information systems, tire industry product, service, and warranty knowledge.
• Sales, consumer affairs, or marketing experience are a major plus.
• Ability to travel as necessary.

Skills

• Mastery of out-of-service conditions on pneumatic tires in both the PCR and TBS tire segments.
• Strong supervisory skills and excellent interpersonal skills.
• Demonstrated computer system application knowledge.
• Demonstrated communication expertise, with a basic understanding of statistical methods.
• Demonstrated success in guiding and educating others in aspects related to tire inspection.

Physical Requirements

• Must be able to remain in a stationary position, often sitting for prolonged periods while working on a computer.
• Must be able to repetitively use cutting tools such as box knives and hand-held tools that vibrate the hands, wrists, and arms.
• Occasional travel by airplane and automobile in conducting business is required.
• Must possess the ability to regularly lift, carry, push, pull, and move materials and objects weighing up to 40 pounds.
• Must be able to occasionally lift and then roll large tires on the ground weighing up to 200 pounds with or without assistance.
• Must be able to remain standing or moving on feet for prolonged periods.
• Occasionally work indoors in a warehouse environment where temperature regulation may be inconsistent, and where there is exposure to noise and machinery.
• Driving forklift 2-4 hours a day.