WARRANTY FIELD MANAGER

Job Summary

As a Warranty Customer Care Manager, you will manage residential construction warranty service requests, develop and implement solutions to warranty service issues, schedule and perform customer issue tracking, and provide complete documentation on all service-related paperwork.

Preferred Qualifications

• Exceptional organization skills using databases and scheduling platforms.
• Customer service motivated and eager to deliver the best experience.
• Communication skills that quickly adapt to different individuals.

Physical Demands and Work Environment

• Sit or stand for long periods of time and walk on various types of terrain, including uneven surfaces, construction sites, and residential properties that may have mud, ruts, etc.
• Utilize sensory skills and technology to communicate with other Associates and customers effectively.
• Perform movements such as bending, stooping, reaching, pushing, grasping, etc.
• Climb permanent stairs, temporary stairs, and ladders.
• Lift approximately 50 lbs. unassisted throughout the workday.
• Endure and be exposed to different types of conditions, including weather (heat, cold, rain, ice, etc.) and substances such as dust, dirt, and fumes.
• Use and wear protective gear provided, including but not limited to hard hat, safety glasses, gloves, steel-toed shoes, etc.
• Travel to job sites regularly throughout the day.

The Value of a Career with Fischer Homes

• Professional Development Training programs
• Tuition Reimbursement
• Competitive Compensation
• 401(k) with Company matching contributions and profit-sharing
• Employee Life Insurance
• Personal time off
• Inclusive Leave

About the Role

Fischer Homes is one of the largest and most reputable home builders in the Midwestern and Southeastern states. Founded in 1980, the company has grown to build over 40,000 homes and employs over 700 Associates. Fischer Homes' solid reputation has been built largely by the talent of our Associates as we have been recognized as the 32nd largest builder in the United States.

Qualifications

You will thrive in this role if you:

• Enjoy working with customers and providing excellent customer service, even when that isn’t giving them everything they may ask for.
• Possess a process-oriented approach to troubleshooting.
• Seek out the root causes of issues to develop the most efficient and appropriate solutions.
• Leverage team collaboration to complete tasks.
• Possess excellent written and oral communication skills.
• Possess initiative, drive, and the ability to lead others.
• Appreciate the value of organization and documentation.

Skills

• Manage residential construction warranty service requests.
• Develop and implement the appropriate and cost-effective solutions to warranty service issues.
• Schedule and perform customer issue tracking for closed communities and one year after warranty.
• Provide appropriate and complete documentation on all service-related paperwork.
• Process issues while considering the scope of work, supplier performance, and Trade Partner performance.

Benefits

• Professional Development Training programs
• Tuition Reimbursement
• Competitive Compensation
• 401(k) with Company matching contributions and profit-sharing
• Employee Life Insurance
• Personal time off
• Inclusive Leave

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.