Warranty Claims Representative I

About the role

Manage manual claims process for entry into warranty website. Process and maintain warranty paperwork to ensure proper documentation and criteria for claims.

Primary Duties

• Delivers a high level of customer service to exceed customer needs consistently.
• Enters accurate, valid and complete information for warranty claims.
• Works with customers and internal staff on RGA and RGA billing.
• Ensures customer satisfaction and provide professional customer support.
• Orders entry to provide support to other departments as needed.
• Assists with any clerical duties.

Requirements

• Requires a high school diploma or general education degree (GED).
• Experience in customer service or a related field.
• HVAC industry experience helpful.

Skills

• Stay calm when customers are stressed or upset.
• Enter orders to provide support to other departments as needed.
• Process claims in high volume times.
• Strong organizational skills.
• Strong customer communication and customer service orientation.
• Ability to execute multiple tasks simultaneously under time pressure.
• Ability to communicate effectively in writing and verbally.

Essential and physical functions

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 10 pounds at times.
• Some travel is expected.