Warranty Claim Representative

About the Position

The Warranty Claim Representative is responsible for the triage and administration for all claim/repair inquiries within a timely manner, ensuring a high level of service. This role is responsible for performing clerical duties around the Consumer repair lifecycles (data entry, drafting correspondence, cross system searches), policy administration (review of applicable warranties for coverage against case files), and customer service (interacting with customers by phone and email).

What You Will Do

• Respond to all inquiries received by phone or email in a timely fashion
• Exhibit professional and courteous demeanor, technical accuracy and conformance to company policies and practices
• Document all inbound and outbound communications received for auditing purposes
• Perform clerical duties associated with the Consumer repair life cycle (data entry, information requests, drafting correspondence)
• Act as a liaison between sales, manufacturing, marketing, vendors, and customer service to resolve customer inquiries
• Ensure data integrity of all claims information by validating submitted information against ERP systems to supplement quality programs
• Administer all repair work orders submitted by gathering supporting information and reviewing applicable warranty policy to determine coverage
• Collection and processing of customer payments for services purchased through service offers
• Queueing of workorders into master schedule

Qualifications

• Associate degree or prior work experience required
• 3 years insurance claims experience required
• 2 years experience in pool, manufacturing, distribution, or design industry required
• Bilingual - French (preferred; one of two positions must be bilingual)
• Excellent telephone and interpersonal skills
• Strong organizational skills, ability to multi-task and meet deadlines
• Strong computer skills including proficiency in Microsoft Office Suite and ability to learn new computerized systems and programs
• Ability to work with diverse customers and colleagues
• Prior experience in conflict resolution and negotiation preferred

Benefits

• Medical, dental, and vision insurance
• HSA and FSA plans available
• 401(K) with 50% company match up to 6%
• Paid Time Off – 3 to 5 weeks per year with weekly accruals starting day one
• 11 Paid Holidays, eligible on day one
• Life/ADD Insurance and Short/Long Term Disability insurance with buy up options
• Training programs, Tuition Reimbursement, and growth opportunities
• A culture rooted in collaboration, integrity, and respect

Pay & Schedule

Salary Range: $20.00 - $28.00 per hour. Location: Latham Headquarters in Latham NY. Employment Type: On-site, Full-time. This position does not offer visa sponsorship.