Warranty and After Sales Administrator

Responsibilities

• Provide support to the leadership team
• Obtain purchase order (PO) number from the customer if the customer's protocol is to give out PO's.
• Input all warranty claims into the business system and file with OEMs.
• Ensure proper and completed documentation.
• Issue credits or denials to customers per the warranty policies.
• Input technician job repair write ups located in our business system. This will be done daily on all jobs that are completed and in process.
• Prepare all work orders for field and shop technicians.
• Have all work orders closed when job is completed.
• Responsible for all time entries and payroll for the shop and field technicians.
• Periodically will call customers to provide updates or obtain additional information from them.
• Follow up with other inter-company departments on open issues.
• Incorporate Alta's Guiding Principles into daily activities.
• Performs other duties as assigned.

Qualifications

• Previous billing and customer service experience is highly preferred.
• Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook.
• Previous ERP experience is a plus.
• Possess excellent verbal and written communication skills.
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers.
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills - Basic: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

About the role

Ecoverse delivers a full line of environmental processing equipment and is the premier distributor of organic/environmental recycling and processing machines in North America. We serve the compost, soil, wood recycling and waste sectors, among others. As the master distributor for many of Europe's top manufacturers in the space, we are at the forefront of an exciting, growing, and interesting industry. We provide our employees with the following tools and resources to be successful: Training, Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!), 401(k) with match, Competitive wages, Paid holidays/PTO.

Benefits

Commensurate with experience, not specified, N/A, varies, TBD.

Pay

TBD

Schedule

TBD

Skills

Not specified

Benefits

Commensurate with experience, not specified, N/A, varies, TBD.

Job Type

Full Time

Company

Aalta Equipment Group

Location

Avon, OH

Company Description

Ecoverse delivers a full line of environmental processing equipment and is the premier distributor of organic/environmental recycling and processing machines in North America. We serve the compost, soil, wood recycling and waste sectors, among others. As the master distributor for many of Europe's top manufacturers in the space, we are at the forefront of an exciting, growing, and interesting industry. We provide our employees with the following tools and resources to be successful: Training, Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!), 401(k) with match, Competitive wages, Paid holidays/PTO.

Company Culture

Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships. If you have a passion for excellence and are ready to make a difference within our organization, we’re ready for you. Whether it’s selling the world’s-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset. At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a “Top Work Place USA”, our employees across North America are committed to excellence. It’s the Alta way. So, let’s start the conversation. Click the link to apply and begin the journey of a lifetime.

Equal Opportunity Employer

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact recruiting@altg.com immediately!