Warehouse Worker I

Essential Duties & Responsibilities

• Maintain cleanliness and sanitary conditions of site.
• Clean and organize production area.
• Close production and staging areas.
• Maintain organization and cleanliness of store, offices, bathrooms, parking lots, etc.
• Front area support (hangers, bagging, customer service for carry out).
• Unload trucks when necessary.
• Perform ‘floater’ and ‘unloader’ duties (trash removal, barrel removal, assists sorters).
• Unload and sort donation carts.
• Separate salable items from recycle, baler, and trash.
• Absorb and track carts and time on board and with pricer for production report.
• Put out remaining merchandise onto sales floor.
• Maintain organization and cleanliness of production and warehouse including parking lot and front entrance of store.
• Ensure task checklist is completed daily.
• Maintain MSDS inventory.
• Ensure all chemicals and supplies are in stock.
• Ensure all recyclables are labeled and in compliance with EPA.
• Check to make sure all electrical appliances are turned off at end of shift.
• Load and unload dump truck.
• Route Driver Responsibilities:
  • Pick up donations using a box truck or cargo van throughout the Central Coast region.
  • Load and unload donations safely using proper lifting techniques.
  • Navigate a variety of environments including residential areas, businesses, stairs, and uneven surfaces.
  • Perform daily vehicle inspections (gas, oil, tires, fluids) to ensure safe operation.
  • Maintain vehicle logs and report mechanical issues promptly.
  • Communicate regularly with store leadership regarding routes and schedules.
  • Follow mapped routes and adjust as needed to meet daily pick-up goals.
  • Operate vehicles in compliance with all Federal, State, and local driving laws.
  • Report all accidents, injuries, or incidents immediately.

Customer Support

• Provide exceptional customer service by creating a welcoming, respectful, and helpful environment for all customers, donors, and guests.
• Greet and assist customers on the sales floor and at donation drop-off areas in a friendly and professional manner, ensuring a positive shopping and donation experience.
• Respond to customer inquiries and concerns promptly, maintaining a service-oriented attitude that reflects the organization’s mission and values.
• Represent the organization with professionalism and compassion in all customer interactions.

Store Cleanliness & Maintenance

• Maintain a clean, organized, and safe work environment at all times, including the sales floor, donation areas, production spaces, and backroom areas.
• Perform general housekeeping duties such as sweeping, mopping, dusting, organizing merchandise, and removing trash as needed.
• Ensure assigned work areas are consistently clean, stocked, and presentable throughout the shift.
• Follow all safety and cleanliness standards to promote a positive shopping experience and a safe workplace.
• Take initiative to support overall store cleanliness; maintaining a clean store is a shared responsibility of all team members.
• Maintain all store areas, including restrooms and common areas, in a safe and orderly condition.

Production & Operations Support

• Support production operations, including clothing and hard goods processing tables.
• Absorb and assist with opening and closing duties for production and staging areas as needed.
• Maintain organization and workflow efficiency in production and backroom areas.

Qualifications

• High school diploma, GED, or equivalent required.
• Experience in retail, thrift store production, or warehouse operations preferred but not required.
• Ability to work in a fast-paced, physically demanding environment.
• Must be able to lift, push, pull, and carry up to 60 lbs.

Skills

• Demonstrated work ethic with consistent attendance and punctuality.
• Ability to work as part of a team and multi-task effectively.
• Strong attention to detail in organizing and staging merchandise.
• Customer service oriented with professional communication skills.

Physical Demands

• Ability to lift, push, pull, reach, kneel, and stand for extended periods.
• Ability to lift, push, pull, and carry up to 60 lbs.
• Frequent movement between sales floor and backroom areas.
• May require use of stairs depending on store layout.
• Repetitive use of hands.
• Must be able to work on feet for long periods of time and able to walk or stand most of the work shift.
• Hands-on position, including moving and organizing merchandise and boxes.

Work Environment

• This position will function in a Thrift Store and warehouse setting where medium duty equipment for retail and warehouse settings are in use.
• Will also be working in proximity with an at-risk population where errant behavior and disease risk may be present.
• Adherence to safety protocols is required to prevent injury or illness.