Warehouse Training Specialist

About the role

The Warehouse Training Specialist serves as the primary training contact for employees at the business site for training requests, questions, and issues. They prepare for new hire classes, utilize current materials and technology to deliver learning programs, identify and communicate program gaps, and track new employee metrics.

Responsibilities

• Serves as primary training contact for employees at the business site for training requests, questions, and issues.
• Prepares for new hire classes including securing classroom space, materials, and meals, and communicating with the new hire about first day expectations.
• Utilizes most current existing materials and technology to deliver learning programs and activities.
• Identifies and immediately communicates program gaps, feedback, and other learning opportunities to peers, site leadership, and home office partners.
• Runs and analyzes reports to identify business/training needs and communicates training opportunities to peers, site leadership, and home office partners.
• Tracks new employee metrics at established intervals and communicates/coordinates with site leadership to ensure readiness standards are met.
• Drives support and adoption of new learning platforms and training technology.
• Acts as a subject matter expert to assist in the development and improvement of training materials.
• Assists in the development and ongoing training of associates at all levels; including onsite peers, offsite peers and site leadership.
• Makes sure peer trainer performance is monitored and evaluated, and provides feedback.
• Completes professional development requirements to expand skillset, including Train-the-Trainer sessions, certification courses, “teach backs,” and other opportunities.
• Remains up to date on operational processes, procedures and policies.
• Able to work flexible shifts depending on training needs of the site.
• Some travel may be required to support the training needs of other sites.
• Willingness to learn and train other employees on all aspects of the business.
• Completes other duties as assigned.

Qualifications

• High School diploma, GED or equivalent, or equivalent work experience, preferred.
• 6 years experience in training role preferred.
• Demonstrates good verbal and written communication skills.
• Proficient in Microsoft Office products, AIMS (inventory management system), learning management systems.
• Collaborates effectively with cross-functional partners to achieve shared goals.
• Communicates clearly and professionally, with strong verbal and written skills.
• Buils positive relationships through patience, composure, and inclusivity, while mentoring and developing others.
• Performs physical tasks including sitting, standing, walking, and occasionally lifting up to 50 pounds.
• Fosters a professional environment by promoting positive communication and team-building with trainees.
• Applies prior leadership or training experience to guide and support team members preferred.
• Utilizes foundational skills in material handling, packaging, and warehouse equipment preferred.