Warehouse Trainee 1

About the role

Provide customers with parts solutions while contributing to a positive and energetic environment. Role is responsible for greeting and assisting customers with identifying and ordering of parts through various channels such as phones, counters, and emails etc.

Responsibilities

• Greet and assist all walk-in customers with an energetic and solutions-oriented attitude.
• Research and identify parts for a customer with associated part systems, create and manage orders for a customer.
• Advise customer on substitution of parts when replacement is not available.
• Proactively pursue need by dates to manage emergency fees and freight charges.
• Research and procure all will call parts for walk in customers.
• Provide answers and solutions to customer questions for will call orders including back ordered parts, shipping and logistic questions, updated parts questions etc.
• Proactively manage customer expectations related to back orders.
• Perform warehouse journeyman and parts specialist duties as required.
• Pull, pack and release of parts orders as needed.
• Participate in phone soft skill monthly training.
• Participate and complete training as required or as is available.
• Work daily customer back-order queue. (EMBO report)
• Process 30-day returns.
• Process and stage customer orders.
• Clean and stock storefront and Parts Express area daily and as needed throughout the shift.
• Perform all other duties as assigned.

Requirements

• A continuous commitment to working safely.
• Willing to promote a teamwork attitude working closely with all departments throughout the company.
• Customer Service Proficiency/Aptitude: Ability to add value to our products and service. Build relationships between our dealership and customers.
• Strategic Organization: Need to have the ability and self-discipline to use time, energy, resources, etc. in an effective way to achieve department and company objectives.
• Ability to envision and understand a described goal, objective, concept, or strategy and takes the initiative to get there.
• Communication: Ability to work and communicate well with co-workers and customers. React well under pressure.
• Understands the urgency of our industries and the need for getting their equipment repaired as quickly as possible.
• Understands problem ownership. When given a problem, individuals will take ownership of it and determine a solution for the customer while maintaining the integrity of the Wheeler team.
• Understanding of Wheeler Machinery & vendor logistic networks.
• Training or background in customer service phone skills.
• Experience in customer facing roles.