Warehouse / Terminal Manager - Bilingual

We are the growing leader in the furniture delivery industry. With multiple locations throughout the country, our goal is simple: To provide our clients and customers a 5 Star Delivery Experience. We are proud of our experienced, dedicated, and professional staff and as our rapid company growth continues we require motivated, enthusiastic individuals committed to providing exceptional customer service. Our mission is to ensure memories are delivered one piece of furniture at a time, on time, every time.

About the role

This person is responsible for leading and developing associates with a focus on motivating, mentoring, and coaching. You will be accountable for engaging your team to maintain the highest levels of safety, quality, attendance, and performance. The Terminal Manager will ensure daily departmental goals are met to achieve established objectives in Safety, Service, Quality, and Cost.

Responsibilities

• Guide and direct hourly associates to meet or exceed operational goals
• Monitor performance and provide coaching, mentoring, and employee development
• Manage, direct, and recruit independent contractors
• Focus on Independent Contractor Partnerships (Profitability & Compliance)
• Leverage Key Performance Indicators (KPIs) to make ongoing improvements and enhancements
• Take ownership of hub inbound and outbound operations including: staging, deluxing, repairing, returns, and claims
• Ensure audits take place for all orders for following days deliveries
• Accountable for maintaining on-time shipments, people utilization, and damage control
• Provide periodic reports and ensure accurate communication to all employees
• Communicate policies to associates and act as the primary information source for the team
• Maintain compliance, operational consistency, and take corrective action when needed
• Ensure world-class service for internal/external customers
• Maintain health and safety standards and promote a positive health and safety culture
• Conduct weekly ride-alongs in the field with teams to ensure client satisfaction and training
• Actively route monitor teams from the road
• Direct and oversee job assignments
• Plan daily, weekly, monthly, and peak season labor schedules
• Achieve financial plans and budget objectives
• Actively promote and live our mission, vision, company values, and leadership principles

Requirements

• Bilingual (English/Spanish)
• 3-5 years of relevant distribution management/leadership experience
• Minimum of 5 years of Final Mile/Last Mile delivery experience
• Experience managing, recruiting, and working with independent contractors
• Strong ability to communicate effectively (written & verbal), with excellent interpersonal and customer relations skills
• Highly organized and process-oriented
• Experience working with furniture preferred
• Ability to multi-task effectively
• Ability to lead large groups of individuals in a high-pressure, fast-paced environment
• Highly proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Warehouse Management System (WMS) experience
• Basic quantitative/financial analysis skills
• Exemplifies strong ownership over projects from start to finish
• Cross-functional collaboration

Qualifications

Bachelor's degree in Business, Operations, Supply Chain Management, or related field preferred.

Physical Requirements

• Lifting and Carrying: Ability to lift and carry up to 75 pounds regularly and occasionally lift and carry up to 100 pounds with assistance
• Standing and Walking: Ability to stand and walk for extended periods throughout the workday
• Pushing and Pulling: Ability to push and pull wheeled carts or pallet jacks loaded with merchandise
• Bending, Stooping, and Reaching: Ability to bend, stoop, and reach overhead frequently
• Physical Stamina: Demonstrate physical stamina and endurance to perform repetitive tasks in a fast-paced environment
• Manual Dexterity: Ability to handle and manipulate small parts or delicate items with precision
• Flexibility: Ability to work extended hours or weekends when necessary to address urgent operational needs

Benefits

• Medical/Dental/Vision Insurance
• 401(K) Plan
• Life Insurance
• Paid Holidays
• Paid Time Off (PTO)