Warehouse Team Lead, Quality

Position Summary

Under minimal supervision from a Production Supervisor, and working within a cage or secured area, a Warehouse Team Lead directs the daily activities of the processors, sorters, material handlers, and forklift drivers such that client products flow smoothly through the area and are processed in an efficient and timely manner.

Primary Accountabilities

• Select RMAs/orders to be processed; locate missing boxes
• Manage the controlled substance log for controlled substances found in Rx orders
• Manage the controlled substance mobile cart, as needed
• Manage downstream tasks to keep the processing line clear and flowing efficiently
• Delete I-tags as required
• Manage the broken bottle log
• Commit to meeting all client goals
• Ensure changeovers are completed on or before the scheduled date by selecting the appropriate GPOs/orders to be processed, while committing to meeting all client goals
• Attend to processor errors by going over each error with the associate that directly caused the error to occur
• Escalate significant events to the Supervisor (i.e., diversion, adverse events, system slow down, etc.)
• Ensure associates receive adequate training by leveraging Warehouse Trainers. Supervisors will lead this effort, with Team Leads providing input based on their oversight of workflow
• Work with Quality Control department to address quality issues
• Understand the importance of productivity and meeting the individual and company goals and client SLAs
• Demonstrate excellence in job performance, attendance, safety, and compliance with all policies and procedures to serve as a role model for associates
• Maintain a clean and organized work area

Additional Responsibilities

• Performs other duties as assigned
• Complies with all policies and standards

Required Qualifications

• A high school diploma (or equivalent)
• At least 2 years of work experience in a warehouse or production job; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the responsibilities of this position
• Manage the broken bottle log
• Working knowledge of computers; ability to enter data in 10 key fashion
• Strong understanding of Microsoft Office and Google suites
• Excellent verbal and written communication and organizational skills
• Bilingual (Spanish/English), highly preferred
• Able to successfully execute multiple tasks simultaneously; to work efficiently and meet deadlines in an atmosphere of frequent interruptions
• Able to work under time pressure and meet production goals; able to work more than 8 hours per day (over-time)
• Able to work independently and in a team environment
• Able to maintain professionalism at all times and manage confidential information appropriately
• Able to follow standard operation and safety procedures
• Able to work in an environment that is not climate controlled

Physical Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities.

Individual Competencies

• Personal Credibility: Achieves success using their ability to develop, maintain, and strengthen partnerships with others internally or externally.
• Teamwork: Advanced communication skills used to lead a team.
• Adaptable: Arrives at a conclusion based on previous experiences and good judgment.
• Curious: Assesses circumstances using experience and a variety of information gathered.
• Communication: Contributes to strategy for their team.

Benefits

• Medical, Dental, and Vision insurance
• Basic and Supplemental Life Insurance options
• 401(k) retirement plans with company match
• Flexible Spending Accounts (FSA/DCA)
• Paid time off and 11 paid holidays
• Family-building benefits, including Maternity and Parental Leave
• Wellness and Mental Health counseling services
• Concierge and work/life support resources
• Voluntary Accident, Critical Illness, and Hospital coverage
• Perks and discount programs

Hiring Pay Rate

The hiring pay rate for this position is $20.69. Incremental pay increases are provided at 3 months and 12 months of employment. This is a non-exempt, hourly role eligible for overtime in accordance with federal and state laws.