Warehouse Team Lead – Fulfillment & Volunteers

Position Purpose

The Gleaners2Go Volunteer Leader is responsible for orchestrating the fulfillment of direct custom orders through the Gleaners2Go Program and leading volunteer groups. The volunteer leader will meet operational and customer service objectives while ensuring compliance with safety, security, regulatory, and compliance policies. All responsibilities shall be consistent with Gleaners Food Bank's mission to be a leader in the fight against hunger.

Essential Functions

• Work hands-on leading volunteers with order fulfillment to make G2G orders ready for distribution. Orders may include dry, refrigerated, and frozen product. Groups of volunteers range from 2-30 people.
• Responsible for setting up, leading, and tearing down volunteer projects.
• Use warehouse inventory management system and forklift to replenish and move product.
• Aid with daily and weekly inventory counts.
• Be the first line of troubleshooting for volunteer issues during builds.
• Wrap and prepare pallets for shipment daily. (Approximately 15-40 total pallets)
• Work with Volunteer team to plan for volunteer needs and seek out volunteer feedback.
• Provide an exceptional volunteer experience.
• Work with Supervisor to create new processes for scaling from 1,000 orders a week to 2,500 orders per week.
• Ability to handle expanded inventory options for neighbors, up to 50+ items.
• Implement new technology created for fulfillment, understand and deploy for more accurate and efficient work activity.
• Log and communicate volunteer feedback to inform future software development.
• Work safely and operate PIT equipment according to Gleaners and OSHA guidelines.
• Ensure compliance and adherence to all food safety guidelines according to GFB, Feeding America, AIB, USDA, ISDH and any other applicable processes or regulations for safe and sanitary production and storage of all products.
• Active participation in staff, departmental, board or board committee meetings as requested.
• All other duties as assigned.

Education and/or Experience

• High School diploma/GED or equivalent experience
• 1-2 years of administrative/order entry and customer service experience preferred
• Grocery retail experience preferred