Warehouse Systems Support

About the role

The Warehouse Systems Support is a hands-on role responsible for the reliable operation of facility technology systems, the integrity of operational data, and the ongoing maintenance and coordination of site equipment. Working at the intersection of physical infrastructure and digital operations, this role ensures that facility technology and automation assets perform at peak efficiency, that data flowing through site systems is accurate and actionable, and that vendor relationships and reporting obligations are managed with consistency and professionalism.

Responsibilities

• Facility Technology Management: Operate, monitor, and troubleshoot facility technology systems including access control, networking hardware, measurement and tracking devices (scales, location sensors, environmental sensors), and operational automation tools.
• Facility Technology Management: Perform routine audits of site technology to identify degradation, gaps in coverage, or configuration drift and resolve issues proactively.
• Facility Technology Management: Coordinate and oversee technology installations, upgrades, and decommissions in alignment with facility change-management procedures.
• Facility Technology Management: Maintain current documentation of all site technology assets, configurations, and network diagrams.
• Data Accuracy & Integrity: Serve as the on-site steward for operational data quality, ensuring that data captured from facility systems, sensors, and manual inputs is complete, consistent, and timely.
• Data Accuracy & Integrity: Investigate and resolve data discrepancies in coordination with operations and data engineering teams.
• Data Accuracy & Integrity: Enforce data entry standards and train site staff on proper data capture procedures to minimize errors at the source.
• Data Accuracy & Integrity: Support data validation of workflows and flag anomalies to appropriate stakeholders for remediation.
• Equipment & Hardware Maintenance: Execute and track preventive maintenance schedules for facility hardware, handheld devices, printers, terminals, and other operational equipment.
• Equipment & Hardware Maintenance: Diagnose and repair first-level hardware failures; escalate complex issues to vendors or specialist technicians and work issues through resolution.
• Equipment & Hardware Maintenance: Manage spare parts and consumable inventory to minimize equipment downtime.
• Equipment & Hardware Maintenance: Conduct regular inspections to ensure equipment is operational, properly calibrated, and compliant with safety standards and applicable state and local regulations.
• Vendor & Contractor Management: Serve as the primary on-site point of contact for technology and equipment vendors, coordinating service visits, repairs, and installations.
• Vendor & Contractor Management: Review vendors work orders and validate that completed work meets contracted scope, quality