Warehouse Supervisor I - 1st Shift

About the role

Responsible for managing customer relationships and providing technical support. Works closely with cross-functional teams to ensure customer satisfaction.

Responsibilities

• Manage customer interactions through phone, email, and chat
• Provide technical solutions to customer issues
• Collaborate with product development team to improve customer support processes
• Escalate complex issues to senior support staff

Requirements

• Bachelor's degree in Computer Science or related field
• 2+ years of experience in customer support or technical assistance
• Strong problem-solving and communication skills
• Proficiency in Microsoft Office Suite

Qualifications

• Experience with CRM systems
• Knowledge of industry-specific software

Skills

• Excellent verbal and written communication skills
• Ability to handle multiple tasks simultaneously
• Customer service orientation

Benefits

• Flexible work schedule
• Competitive salary
• Professional development opportunities

Pay

$50,000 - $60,000 annually

Schedule

Full-time, 40 hours per week