Warehouse Specialist - PM Shift

About the role

The Warehouse Specialist is responsible for assisting Supervisors with answering emails, researching overages/shortages, completing and updating daily reports, replacing or locating missing or damaged items, requesting parts, and validating inventory accuracy and discrepancies.

Responsibilities

• Walk doors to validate inventory against drivers’ manifests, validate transfer picking accuracy, provide inbound support, service and quality support, and ensure all items are free of defect or damage.
• Answer and troubleshoot calls coming through the 1799 phone line.
• Assist stores, customer service, and DRT team with transfer‑related questions, locking and unlocking orders/transfers, and re‑committing items on sales orders/transfers.
• Research inventory discrepancies for dock and transfers.
• Send picks to assigned pickers to replace missing or damaged items.
• Research inventory issues and coordinate with Inventory Control to devise resolutions.
• Unlock driver dock doors after drivers have validated and signed off on item accuracy.
• Push out all damages, extras, reschedules, or overloads to end caps.
• Label, rewrap, and push out items to end caps.
• Send emails regarding missing, damaged, or undeliverable items and any load‑out exceptions.
• Communicate with stores regarding items not in location (NIL).
• Conduct dock checking, picking, placing end caps, covering CPU, or other duties required to manage the Outbound Department workload.
• Operate radio‑frequency equipment.
• Perform operations in compliance with OSHA standards and promote safety.
• Maintain a clean, debris‑free warehouse floor.
• Meet company productivity standards.

Qualifications

• Education/Experience: High School Diploma or GED equivalent; 2–4 years of general warehouse experience in a fast‑paced environment. Equivalent combinations of education and experience will be considered.
• Computer Skills: Proficiency with Microsoft Office programs.
• Certificates and Licenses: None required.

Pay

Compensation: $18.50 – $24.00 per hour. Overtime pay is available for eligible, non‑exempt team members. Reimbursement for expenses as required by applicable law and company policy. Retail, Guest Services, and Distribution Center team members are eligible for a team bonus based on meeting specific goals and KPIs.

Benefits

• Medical (full‑time only)
• Dental (full‑time only)
• Vision (full‑time only)
• 401(k) with company match (full‑ and part‑time)
• Vacation (full‑time only or as otherwise required by applicable law)
• Paid sick leave (full‑ and part‑time)
• Flex or Health Spending Account (eligible full‑time only)
• Employee Assistance Program (full‑ and part‑time)
• Holiday pay (full‑time only)
• Life insurance (full‑time only)