Warehouse Specialist

Belimed AG is a leading supplier of medical and surgical instrument sterilization, disinfection, cleaning products and services. With headquarters in Zug, Switzerland, we have offices in 9 countries and are represented in over 80 countries through a strong network of distributors. We look back on more than 50 years of history, continually evolving our technology-driven portfolio of high-quality products and services. As Engineers of confidence, we build trust and value for our customers, empowering them to advance medical care and protect the lives of patients and medical personnel.

About the role

In this key role as Warehouse Specialist, you will support customers with part identification, part order processing, and full repair/PM part planning. This position plays a critical role in Belimed Life Science’s ability to be an effective partner to our customers by providing top-notch part planning and support. You will handle receiving and shipping parts daily while maintaining accurate inventory control.

Responsibilities

• Assists internal and external customers with part orders.
• Manages customer expectations and commitments in a thoughtful manner.
• Provides timely and accurate part identification and proactive delivery times.
• Supports field personnel with inventory control.
• Communicates part issues quickly to Supply Chain or management for resolution.
• Assists customers and Finance in the resolution of billing and payment matters.
• Notifies management of any issues, concerns, or customer satisfaction problems.
• Keeps current on part documentation and regularly studies part diagrams.
• Utilizes service systems to research part applications and updates them as changes happen.
• Receives, quality controls, and ships parts out of the warehouse while maintaining inventory control.

Requirements

• High school diploma/GED or equivalent.
• 3–5 years of part department/warehouse experience or part-related customer service experience.
• Experience with ERP/SAP required.
• Must be creative, innovative, and flexible, with the ability to work in a matrix environment.
• Must be able to work on-call as business needs require, including occasional nights, weekends, and holidays.
• Proficient in the use of word processors, spreadsheets, communication software, and database applications.

Skills

• Excellent customer communication skills (extensive phone work is required).
• Analytical/problem-solving skills.
• Strong warehousing skills.
• Proven abilities in interpersonal relations and the ability to interpret part diagrams.
• Technical understanding of parts functions.
• Customer satisfaction skills.

Benefits

• Varied work in a hands-on, international environment with a strong, value-based company culture.
• Fair, performance-related compensation.
• Culture of empowerment and accountability with easy access to key decision-makers.
• Opportunity to make a real impact in advancing medical care and protecting lives.