Warehouse Returns Associate

About the Role

As a Warehouse Returns Associate, you will play a critical role in ensuring returned products are processed accurately and efficiently. You will inspect, document, and process customer and vendor returns while maintaining inventory accuracy and supporting excellent customer service. The ideal candidate is detail-oriented, organized, and committed to following established procedures to ensure products are handled correctly throughout the return lifecycle.

Responsibilities

• Receive, inspect, and process returned merchandise in a timely and accurate manner.
• Determine the appropriate disposition of returned products, including restocking, vendor return, warranty processing, salvage, or disposal.
• Accurately enter return information into the warehouse management system and other applicable systems.
• Utilize radio-frequency (RF) scanning equipment and warehouse technology to track inventory movements and returns activity.
• Process incoming product in a timely and accurate manner, checking for damaged products.
• Understand and be able to determine status of order at any given time.
• Follow tag and hold procedures for all incoming shipments and keep hold area clear and accessible.
• Follow any special instructions pertaining to an order.
• Point out any quality or inventory discrepancy issues to Warehouse Manager or Inventory Control Specialist.
• Label outbound material with appropriate shipping label.
• Keep warehouse area clean and organized.
• Follow all safety procedures.

Qualifications

• Good computer knowledge and skills and the ability to learn First Supply LLC’s business system.
• Good organizational skills related to managing paperwork and time.
• Ability to work within a fast-paced environment with multiple interruptions.
• Experience with handheld RF units (preferred).
• Ability to lift and carry up to 50 pounds.

Schedule

Monday - Friday, 7:00 AM - 3:30 PM.

About First Supply

First Supply® is a leading main channel wholesale distributor, providing industrial customers and building contractors with an extensive line of products and services. We offer a wide range of manufacturer product lines across the plumbing, heating, air conditioning, builder, waterworks, pump/well & septic, industrial, and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 700 employees across 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois, and Michigan.

First Supply also owns and operates 18 Kitchen & Bath Stores across five Midwestern states under the Gerhard's Kitchen, Bath & Lighting and KOHLER® Signature Store by First Supply brands. Gerhard's is the largest, most versatile kitchen and bath store in the Upper Midwest, offering a wide variety of styles—from contemporary to traditional—along with unmatched service. The KOHLER Signature Stores are immersive kitchen and bath showrooms that provide a distinguished experience where designers and homeowners can get hands-on with hundreds of exclusive KOHLER products.

With a 128-year legacy and a people-first culture, First Supply is committed to building a workplace where employees feel valued, supported, and inspired to grow their careers. That commitment has earned national recognition, including a spot on USA Today’s 2024 Top Workplaces in the USA, as well as honors as a Woman-Led Top Workplace and an Industry Top Workplace for Distribution.