Warehouse Record Center Specialist

About the role

Supports the controlling and coordinating all record/box requests received at the Aurora Record Center. Performs retrieval, sorting, scanning, and delivery of all types of requested records, as well as destruction of records/boxes, and clerical support.

Responsibilities

• Maintains the highest level of customer service; answering telephone, email or fax inquiries relating to record requests, ensuring all record requests are retrieved and prepared for scanning or delivery in a timely manner to include bar code scanning of records into and out of the Record Center.
• Sorts and stages records for refiling, ensuring all filing is up to date.
• Retrieves STAT records, films and/or visits from the file system and properly track these records. In addition, the associate will follow-up using established procedures to verify all records/visits not found in file.
• Completes daily work productivity forms for statistics.
• Ongoing audits of a percentage of the file system will be conducted daily to ensure terminal digit integrity.
• Participates in record center projects in cooperation with the Record Center Supervisor (i.e. record sorts, re-labeling of records, destruction of boxes, medical records and Radiology Film, shifting of files etc.).
• Receive boxes of records; lifts boxes of records (35 – 50 lbs) to shelving or removes records from boxes to place on shelving.
• Performs other duties as assigned.

Requirements

• High School diploma or Equivalent required.
• Demonstrated proficiency in computer skills including Microsoft Office, internet and email required.
• Experience working in a record center environment (warehouse) and/or medical office/hospital preferred.
• Knowledge of medical record numbering systems preferred.
• Experience with Epic preferred.
• Customer service experience, preferably in a healthcare setting, is preferred.
• English communication (reading/writing) and mathematical skills required.

Qualifications

• Interpersonal Skills
• Customer Service
• Medical Terminology
• Computer Literacy
• Electronic Medical Record
• Verbal and written communication
• Problem Solving/Critical thinking
• Decision making without direct supervision
• Personal organization and time management
• Equipment use – pallet jacks, conveyor belt, dollies, ladders

Skills

• Interpersonal Skills
• Customer Service
• Medical Terminology
• Computer Literacy
• Electronic Medical Record
• Verbal and written communication
• Problem Solving/Critical thinking
• Decision making without direct supervision
• Personal organization and time management
• Equipment use – pallet jacks, conveyor belt, dollies, ladders

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Pay

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $19.29 - $23.80

Schedule

Scheduled Weekly Hours 40