Warehouse Operator - Wave Planner

About the role

Position Summary: The Wave Planner/Clerk schedules shifts and handles customer service activities in a prompt, courteous, and effective manner. Key responsibilities include timely and accurate handling of customer orders, maintaining customer relationships, and ensuring accurate documentation.

Responsibilities

• Process all customer orders in a timely and accurate manner.
• Generate all related paperwork and necessary information required for customer orders, checking all orders for special requests and shipping paperwork.
• Coordinate special, last-minute shipping requests with the operation department, expediting any order as necessary.
• Prioritize customer orders according to scheduled pick-up time or pier cutoff.
• Furnish shipping and tracking information as required.
• Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer dissatisfaction.
• Oversee all paperwork associated with orders and maintain the corresponding files.
• Maintain a current and accurate DSV Work Instructions Manual, which details the processing requirements.
• Answer phone calls and operate various types of office machines and computers necessary to perform duties.
• Operate the computer terminal in a proficient manner. Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.
• Ensure the accuracy of all receiving and shipping documents. Gather and maintain all data and records relative to shipping and receiving activities. Assist in resolving any discrepancies. Collect all documentation for inbound freight and route to the proper record-keeping unit.
• Comply with all DSV Work Instructions.
• Perform quality control functions by using the appropriate documentation to ensure that all products and orders are received, handled, and shipped correctly. Verify that products and/or orders meet quality standards, including reporting any damages or discrepancies. Stack, package, shrink wrap, and label product(s).
• Execute all safety protocols and maintain a clean, neat, orderly work area. Assist in security of the warehouse.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience, including phone calls and operating office equipment.
• Basic computer skills and proficiency in Microsoft Suites.
• Strong attention to detail, accuracy, and ability to accomplish job tasks in a timely manner.
• Good verbal and written communication skills.

Skills

• Basic computer skills.
• Working knowledge of computerized applications (Microsoft Suites).
• English (reading, writing, verbal).
• Mathematical skills (basic level).

Benefits

For more information about DSV’s benefits offerings, including eligibility, coverage options, and plan details, candidates should refer to the DSV Benefits Showcase. Eligibility and details may vary by location and division.

Pay

Details on pay are not specified in the job posting.

Schedule

Full-time position with a schedule of 1A/ 5:00am - 5:30pm Sunday/Monday/Tuesday and every other Wednesday.

Location

USA - Independence, 710 Clymer Ct

Division

Solutions