Warehouse Operations Agent

About the role

The Operations Agent is responsible for the effective, efficient, and timely movement of freight shipments and coordination of all courier operations within an assigned territory while maintaining the highest level of customer service. This position actively participates in warehouse operations, handling inbound and outbound freight, sorting freight to appropriate routes, communicating with clients, and providing direction to drivers and warehouse workers.

Responsibilities

• Receive inbound shipments and accurately prepare and tender outbound shipments
• Ensure proper sorting and routing of all freight in assigned territory
• Monitor handling of all ocean, air, and ground freight to meet security protocols
• Monitor pickup and delivery requests in assigned territory and assign to appropriate driver
• Monitor, direct, and communicate with drivers to meet or exceed client service expectations
• Identify and resolve potential operational issues before they arise, and resolve operational issues within assigned territory as they occur
• Establish and maintain courteous business relationships with customers, and identify and resolve customer issues or complaints
• Ensure drivers maintain accurate electronic and written records of daily pickups and deliveries capturing all freight carried
• Review ongoing performance of driver delivery metrics and identify corrective actions needed
• Ensure all persons seeking access to building or freight are properly authorized
• Ensure proper revenue capture for all freight in assigned territory
• Maintain a professional appearance including proper uniform
• Maintain excellent work habits including attendance, punctuality, and safety procedures
• Use company mobile applications on a personal smartphone to complete operational tasks, including barcode scanning and communication
• Adhere to all company policies, procedures, and guidelines
• Perform other duties as assigned, including forklift operation, freight sorting, pallet building and wrapping, order entry on a computer, and making deliveries

Requirements

• High School diploma or equivalent
• Two years’ experience in logistics, courier, supply chain services, 3PL, or LTL management preferred
• Current, valid driver's license with a clean driving record (MVR)
• Must meet insurance eligibility requirements for driving company vehicles
• Able to safely operate a cargo van, medium duty box truck, and forklift
• Demonstrated knowledge of courier logistics and transportation management
• Demonstrated knowledge of local geographic area and roadways
• Able to read and follow roadmaps
• Routinely and repeatedly push, pull, lift, and carry up to 50 pounds, and occasionally up to 70 pounds
• Able to effectively engage, interface, and communicate with operations personnel, independent operators, and customers
• Able to utilize effective time management and problem-solving skills
• Able to clearly read, write, speak, and understand English
• Able to add, subtract, multiply, and divide whole numbers and fractions in all units of measure
• Able to be a team player and establish priorities to meet goals even under pressure
• Maintain a cheerful, courteous demeanor in difficult situations
• Must be able to work a flexible schedule which may include weekends
• Must be able to prove eligibility for employment in the United States
• Must pass a comprehensive background check, TSA Security Threat Assessment, and drug test prior to first day of work

Skills

• Able to operate a handheld scanning device similar to a smartphone
• Able to log in to a computer and read and compose email
• Able to effectively use proprietary routing and dispatching software
• Able to effectively use Microsoft Office software, including Word, Excel, and Google Maps

About the Organization

WPX is a logistics solutions company. Our services include contract ground delivery (small package, LTL), air and ocean freight forwarding (LCL), and contract logistics services. At WPX, we design custom delivery solutions for clients operating in industries with unique supply chain requirements.