Warehouse Office Generalist

About the role

The Office Generalist ensures customer satisfaction by providing timely, efficient, accurate, and friendly service via telephone and email systems.

Responsibilities

• Responds to incoming phone calls and emails in a friendly, professional, and standardized method.
• Communicates effectively with customers to maintain positive relationships.
• Handles order research and maintenance (ETA's, shortages, damages, cancel requests, delivery issues, etc.).
• Processes order/data entry.
• Assists customers with returns.
• Performs light MS Excel reporting tasks.
• Responsible for the scheduling/planning of daily operational needs to schedule delivery in a safe productive manner with efficiency and minimum waste.
• Interacts with the dispatcher, managers and sometimes drivers on specific criteria related to the geographic locations being routed.
• Accurately inputs billing information into company system.
• Performs other related duties as assigned.
• Requires immediate supervision; primary job functions do not typically require exercising independent judgment.

Requirements

• Typing skills at 25-30 WPM are necessary.
• Computer proficiency with MS Office (Word, Excel, and Outlook) is required.
• Experience with the Internet and AS400 / ASW system is helpful.
• Must be willing to work in a challenging, fast-paced environment.
• Must be flexible to work a different shift when necessary.

Qualifications

• Ideal candidate will be highly detail-oriented, possess a positive attitude, and have excellent communication skills.
• Previous customer service/call center and (or) data entry experience preferred.