Warehouse Manager - Key Account

Warehouse Manager – Key Account is responsible for overseeing the warehouse operations and logistics supporting major national retail customers, ensuring the efficient and accurate fulfillment of key account orders and inventory requirements; promotes and implements the company’s core values and excellence in customer service; responsible for maintaining strong relationships with internal and external customers while ensuring key account expectations and operational needs are consistently met.

Responsibilities

• Establishes and maintains strong relationships with key account customers by providing support, information, and guidance and ensuring customer needs are effectively addressed.
• Oversees order fulfillment for key account customers.
• Coordinates warehouse activities to ensure key account orders are processed accurately and efficiently.
• Collaborates with external sales representatives and internal sales management to support key account business needs.
• Monitors warehouse operations and works to ensure merchandise is received, stored, processed, and shipped in accordance with customer requirements.
• Utilizes computing skills and knowledge base to work with multiple computer systems and business platforms.
• Demonstrates a commitment to C&F Enterprises, Inc. core values.
• Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Skills

• Exceptional customer service and relationship-building capabilities.
• Demonstrated proficiency in Microsoft Office, particularly Excel.
• Excellent oral and written communication skills.
• Strong analytical thinking and problem‑solving skills.
• Impeccable time‑management, organizational, and attention to detail skills.
• Ability to effectively manage multiple priorities and meet customer deadlines.
• Knowledge of home fashions, gifts, textiles, retail, logistics, or related industries.

Competencies

• Leadership
• Customer Relationships
• Team Player
• Accountability
• Problem Solving
• Communication
• Organization
• Decision Making
• Independence

Physical Requirements

• Sitting, standing, and walking.
• Lifting: raising or lowering an object from one level to another (includes upward pulling).
• Carrying, pushing, and pulling boxes and sample orders up to 50 lb.