Warehouse Manager - Bilingual Mandarin

What We Offer

• Competitive salary range: $90,000 - $120,000
• Great locations
• A supportive, people-first culture
• The opportunity to shape the future of global supply chain and logistics
• Access to smart warehousing, autonomous delivery, and innovative technology

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

What You'll Do

• Design and execute warehouse workflows, optimize layout planning, and establish KPIs to meet performance targets and client SLAs.
• Manage, train, and motivate warehouse staff.
• Oversee labor planning, shift scheduling, and staffing based on volume trends and business needs.
• Implement and refine SOPs to drive consistency, improve quality, reduce errors, and support continuous improvement initiatives.
• Ensure accurate inventory tracking and reconciliation, minimize shrinkage, and maintain product quality through robust QC processes.
• Supervise the receipt, put-away, picking, packing, and shipping of goods, ensuring all activities are completed safely and on time.
• Act as the point of contact for client operations teams. Address concerns, resolve complaints, and ensure a high level of satisfaction.
• Monitor and analyze operational metrics, generate weekly/monthly performance reports, and develop actionable insights to improve efficiency.
• Uphold all safety standards, ensure regulatory compliance, and champion a culture of safety across the warehouse.

About You

• Bachelor's degree in Supply Chain, Logistics, Business, or related field
• 5+ years of progressive experience in 3PL or warehouse operations, including team management
• Strong knowledge of warehouse systems (WMS/OMS) and operational KPIs
• Experience in process design, warehouse planning, and cost control
• Excellent problem-solving, communication, and leadership skills
• Ability to analyze data and translate findings into operational improvements
• Bilingual in Mandarin is REQUIRED

Preferred But Not Essential For This Role

• Prior experience with high-volume e-commerce fulfillment
• Background in both manual and automated warehouse environments
• Familiarity with lean methodologies and continuous improvement frameworks
• Ability to thrive in a fast-paced, deadline-driven environment