Warehouse Manager

Key Responsibilities

• Oversee daily warehouse operations including receiving, storage, picking, packing, and shipping
• Cook up preparation of inventory and materials for events, conventions, DLCs, and Summits
• Manage outbound shipments to event locations and inbound returns after events
• Accurately reconcile inventory before and after events
• Work closely with the Fulfillment Manager to align on inventory priorities, staffing needs, and workflow
• Co-supervise, schedule, and support warehouse and fulfillment staff
• Assign tasks based on operational and event timelines
• Help assign tasks based on operational and event timelines
• Support performance feedback, coaching, and accountability
• Ensure adequate staffing coverage for both daily operations and event preparation
• Promote a positive and productive team environment
• Maintain a clean, safe, and organized warehouse
• Ensure team adherence to safety standards and company policies
• Oversee proper handling of pallets, equipment, and ladders
• Report and address any equipment or safety concerns promptly
• Track operational and event-related KPIs (order accuracy, event readiness timelines, returns processing, etc.)
• Identify opportunities to improve storage layout, labeling, and efficiency
• Support continuous improvement initiatives across warehouse and fulfillment operations
• Provide regular updates to leadership regarding inventory status and event readiness

About Us

Pro-Play Games (PPG) is a leading gaming and collectibles retailer and events organization dedicated to building community through competitive play and exceptional customer experience. From our retail storefront to large-scale national events, our team supports thousands of players, collectors, and hobbyists each year. At PPG, we pride ourselves on operational excellence, strong team collaboration, and a fast-paced environment where processes matter and people make the difference. As we continue to grow, we are investing in scalable systems, strong leadership, and team members who are detail-oriented, proactive, and committed to continuous improvement. Joining Pro-Play Games means being part of a passionate, high-energy team that values: Teamwork and accountability, Integrity and professionalism, Community and customer focus, Growth and continuous improvement. All team members are expected to support and promote an ethical, respectful, and compliant workplace culture. This includes acting with integrity, maintaining confidentiality, treating others with respect, and speaking up when concerns arise.