Warehouse Manager

About the role

Join Our Team at our Twin Falls, Idaho Branch! At PACE Supply, we are dedicated to delivering exceptional service and high-quality products to our customers. As a leading wholesale distributor of plumbing, heating, and industrial supplies, we take pride in our core values of integrity, teamwork, and excellence in everything we do. We are excited to announce an opportunity for a Warehouse Manager to join our team and lead the launch of our new branch. This is a pivotal role for a motivated professional ready to take ownership of warehouse operations and drive excellence from the start. This is your opportunity to make a significant impact by leading the launch of a new facility, driving operational excellence, and contributing to our company’s continued growth.

Responsibilities

• Strategically manage the warehouse in compliance with company policies and vision.
• Oversee all processes and procedures for inbound and outbound operations.
• Ensure proper staffing for peak efficiency and task completion.
• Manage the work performance of the inbound and outbound teams to meet productivity standards and KPI metrics.
• Create and promote a safe working environment and a safety culture.
• Implement new or improved work processes.
• Manage staff to ensure job duties are performed correctly.
• Cookordination and Communication
• Coordinate projects among warehouse departments, sales, management, customers, and other branches.
• Communicate with other branches and branch managers to identify support requirements.
• Collaborate with sales and support staff to optimize customer service and operational efficiency.
• Maintain a positive work atmosphere by acting and communicating cooperatively with all stakeholders.
• Leadership and Team Development
• Support the Branch Manager in overseeing overall operations.
• Partner with management/leadership to align objectives, provide operational updates, and develop new procedures and strategies (if needed).
• Build the leadership bench through development plans.
• Deliver performance reviews and conduct check-ins with the leadership team.
• Address performance-related incidents and recommend actions on disciplinary and personnel issues.
• Train and develop team lead and associates to foster a culture of employee engagement.
• Customer Service / Operational Excellence
• Resolve customer issues and maintain effective communication.
• Ensure health, safety, and environmental compliance.
• Collaborate with the credit department for efficient customer handling.
• Communicate issues and concerns that hinder branch effectiveness, escalating when necessary.
• Inventory and Operations
• Evaluate quantity and locations of inventory for operational efficiency.
• Verify accuracy of computer inventory through physical count.
• Oversee maintenance of the building and equipment.
• Analyze company reports, including ship editing reports and financial statements.
• Drive efforts to meet or exceed monthly and annual sales budgets and metrics.

Requirements

• 3-5 years of warehouse experience with supervisory/management responsibilities or an equivalent combination of education and experience in a warehouse.
• Knowledge of warehouse management systems and software.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Effective communication and interpersonal skills.
• Strong computer skills including expertise in Excel, Word, PowerPoint, and Outlook.

Qualifications

• Bachelor's degree in business administration, management, or related field (preferred).
• 7-10+ years' experience in distribution management.
• Experience supervising 20+ employees in a distribution/warehouse environment.
• 5 years minimum tenure with PACE Supply Corp.
• 2 years industry related supervisory experience.