Warehouse Manager

General Summary

Reports directly to the VP of Operations or Regional General Manager and plays a key role in overseeing and managing all operations at our multi-client warehouse facility. This position is responsible for ensuring the efficient, safe, and accurate handling of multiple client inventories while maintaining superior service levels.

Key duties

• Oversee day-to-day warehouse operations, ensuring timely and accurate receipt, storage, and dispatch of goods for multiple clients.
• Develop and implement efficient workflows to manage diverse client requirements.
• Optimize warehouse layout for space utilization, safety, and efficiency.
• Serve as the primary point of contact for client representatives, addressing concerns and ensuring service levels are met.
• Provide regular updates to clients on inventory, performance metrics, and compliance.
• Collaborate with clients to forecast needs and align warehouse operations accordingly.
• Recruit, train, and supervise warehouse staff, fostering a culture of teamwork and accountability.
• Conduct performance reviews, set goals, and provide coaching to enhance employee skills.
• Ensure adherence to company policies, safety regulations, and industry standards.
• Analyze and report key performance indicators (KPIs) such as order accuracy, turnaround times, and cost efficiency.
• Identify areas for improvement and implement solutions to optimize operations.
• Prepare and present operational and financial reports to management and clients.

Operational Management

• Oversee day-to-day warehouse operations, ensuring timely and accurate receipt, storage, and dispatch of goods for multiple clients.
• Develop and implement efficient workflows to manage diverse client requirements.
• Optimize warehouse layout for space utilization, safety, and efficiency.

Client Relationship Management

• Serve as the primary point of contact for client representatives, addressing concerns and ensuring service levels are met.
• Provide regular updates to clients on inventory, performance metrics, and compliance.
• Collaborate with clients to forecast needs and align warehouse operations accordingly.

Team Leadership

• Recruit, train, and supervise warehouse staff, fostering a culture of teamwork and accountability.
• Conduct performance reviews, set goals, and provide coaching to enhance employee skills.
• Ensure adherence to company policies, safety regulations, and industry standards.

Inventory Control

• Ensure the warehouse maintains accurate inventory records using warehouse management systems (WMS).
• Manage regular cycle count schedules and audits to minimize discrepancies.
• Implement strategies to reduce shrinkage and enhance stock accuracy.

Compliance and Safety

• Ensure compliance with health, safety, and environmental regulations.
• Conduct regular safety training and audits to maintain a safe working environment.
• Facilitate the Team Member Safety Committee to help drive an effective safety culture at the site.

Performance Monitoring and Reporting

• Analyze and report key performance indicators (KPIs) such as order accuracy, turnaround times, and cost efficiency.
• Identify areas for improvement and implement solutions to optimize operations.
• Prepare and present operational and financial reports to management and clients.

Knowledge, Skills, and Abilities

• Proven experience as a Warehouse Manager, preferably in a multi-client operation.
• Strong understanding of warehouse management systems (WMS) and logistics software.
• Exceptional organizational and multitasking skills to manage diverse client needs.
• Excellent leadership and communication skills, with a focus on team building.
• Analytical mindset with the ability to interpret data and drive process improvements.
• Knowledge of health, safety, and environmental regulations in a warehouse setting.
• Proven experience managing profit and loss (P&L) statements and budgets.

Requirements

• Reliable transportation.
• Legal authorization to work in the United States.
• At least 18 years old at the time of application.
• Willingness to submit to a background check and drug test.

Education, Experience, and Certification

• Bachelor’s degree in logistics, supply chain management, or a related field (preferred).
• Minimum of three (3) years of warehouse experience.
• Certification in operating a forklift.

Employment Type(s)

• Full-Time, Exempt

Compensation

Salary (paid weekly via Direct Deposit).

Benefits

• Medical, Dental, Vision, and Life Insurance
• Company-sponsored premiums for Medical Insurance, with nominal team member contribution.
• 401(k) Plan - Company match option.
• Paid Time Off (PTO) - Paid Time Off hours in accordance with Company Policy.

Experience Required

• Bachelor’s degree in logistics, supply chain management, or a related field (preferred).
• Minimum of three (3) years of warehouse experience.
• Certification in operating a forklift.

Education Required

• Bachelor's or better in Logistics / Supply Chain Management

Licenses & Certifications Required

• Forklift Certification

Skills Required

• Strategic Planning
• Results Oriented
• Spreadsheet
• Logical Thinking
• Leadership
• Goal Achievement
• Flexibility
• Financial Management
• Employee Development/Coaching
• Data Analytics
• Directing Others
• Decision Making
• Customer Service
• Collaboration
• Correspondence
• Computer Literacy
• Written Communication
• Business Development
• Budgeting

Behaviors Required

• Functional Expert: Considered a thought leader on a subject
• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations Required

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Peer Recognition: Inspired to perform well by the praise of coworkers
• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Financial: Inspired to perform well by monetary reimbursement
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.