Warehouse Manager

About the role

The Warehouse Manager oversees all warehousing activities, ensuring efficiency and adherence to SLAs while arranging shipping requirements according to company policies and vision.

Responsibilities

• Develop strong customer relationships to achieve high levels of service/satisfaction.
• Design and map each customer’s operation to meet customer requirements and Aramex standards.
• Attend customer meetings as required and set SLAs for all new customers.
• Analyze customer requests impacting both cost and operational workflow and report any information affecting company image or functioning.
• Set Key Performance Indicators (KPIs) and conduct annual reviews for direct reports.
• Train warehouse staff on customized logistics procedures and requirements for new customers.
• Aid and train personnel in using warehouse systems, DQMS, and processing work orders.
• Ensure optimal warehouse performance and manage the warehouse team at all levels.
• Maintain warehouse performance standards and directly be responsible for meeting customers' Service Level Agreements (SLAs).
• Analyze dashboards to forecast trends and continuously review operations for opportunities of improvement.
• Optimize workflow processes to minimize unnecessary costs and assist the Supply Chain Manager and team in projects costing and resource planning.
• Take necessary measures to reduce costs without compromising quality and standards.

Requirements

• Bachelor's degree holder with preference for Supply Chain/Logistics postgraduate studies.
• At least 5-7 years of relevant experience.
• Fluent in English and Arabic.
• Leadership behaviors including building outstanding teams, setting clear direction, simplification, collaboration, breaking silos, execution, accountability, growth mindset, innovation, inclusion, external focus, adaptability, customer focus, communication skills, attention to details, problem-solving, time management, negotiation skills, analytical thinking, technology and software awareness, safety and quality awareness.