Warehouse Lead Agent

We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 19,000 trained professionals350+ locations worldwideFortune 500Globally unified systems Job Description Scope of Position: To assist the supervisor with the pursuit of Warehouse Excellence by promoting a culture of Safety & Security, loading/unloading trucks, interacting with agents to ensure data entry protocols are being followed at all times, while setting an example for others. Responsibilities: Facility Compliance Ensure a safe and secure work environment, following all OSHA rules, as well as state and local laws. Maintain warehouse procedures and Expeditors Security & Safety standards. Maintain a clean and professional facility meeting all the warehouse excellence requirements. Reporting any issues with equipment to ensure safe operational condition. Help to manage inventory of packaging materials and supplies. Adhere to all company, country compliance standards (ITAR, DG, Wood pallets, TSA, CFS etc) Labor Management Support the vision and goals as outline by the warehouse management and communicate them in huddles, set the example for others. Support employee versatility (cross training). Abides by all Expeditors policies and procedures. Support company, district and product goals. Teaching our culture mission and goals. Operations and Quality Daily monitoring of Warehouse Workflow exception dashboards to ensure timely execution, (GNS WF inbound/outbound, GNS Manifest work board outbound, EAD WF). Oversee the processes, following operational standards (OPS) and KPI expectations. Ability to cover any other warehouse agent / desk function. Ensures accurate and timely data entry into our system through receiving, scripts, loading, unloading etc. Accurate weighing and dimensioning of cargo. Accurate labeling of freight. Accurate put away locationsCompletes EOS reports. Will run huddles when a supervisor is not available. Helps to Improve safety, quality, process and cost through continuous improvement methods Participate in transitioning new customers as needed Manage, prevent, and resolve inventory, over/short/damage, process and customer exceptions Perform process audits where applicableKeeping the board updated with dock door and staff information current. Escalation point for agents when supervisor is not readily available. Whatever task the Supervisor/Manager assigns Financial Keeping costs down by communicating what is needed on the shift to support our operations, including sending contract workers home/calling people in late/managing OT. Qualifications Education: High School DiplomaExperience: 2 years working in warehouse operations and showing potential in leadership through behavior and actions. Knowledge/ Skills: Solid understanding of OSHA rules, state, local, and company Health and Safety rules and compliance. Strong decision-making skills. Strong team leadership, customer service, and account management skillsProfessional written and verbal communication skillsCritical thinker & resourcefulAdaptable to change, reliable and self-motivated. Has a positive attitude and works well with othersKnows his job and the jobs around him well and is consistently seeking knowledge. Exemplifies the Behavioral Absolutes. Developing process improvement skillsDeveloping skills in statistics, data analytics productivity and KPI performanceFlexible, problem-solver, sense of urgency, quick thinker, organizedPro-active, ability to foresee incidents and adhere to warehouse safety practicesEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. Must be able to handle stress caused in meeting deadlines with tight scheduling requirements. Must be able to shift priorities easily. Must be able to lift at least 25 # and bend and twist from time to time. Personal Development Must meet company standards of 52 hours of training per year. Completes mandatory training when requiredLevel 1 TrainerLeadership PlatformTemperature Control TrainingMust complete Presentations Course and Fierce Conversation upon course availability Must complete Level 1 Certification within 1 year. GDP compliance certification within 1 yearH&S certification within 1 yearDangerous Goods for Air and Ground Certification within 1 yearIATA/FIATA Additional Information Additional Information Expeditors offers excellent benefits: Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program Bonus Shift: Monday - Friday | 07:00am - 04:00pm Reporting Structure: Warehouse Supervisor, Warehouse Operations Manager, Warehouse Manager