Warehouse Fulfillment Supervisor Full Time

About the role

Working closely with the Assistant Club Manager, the Omni Supervisor is responsible for providing leadership and direction within the club and driving club performance, particularly for the departments that he/she directly manages. Perform all OMNI functions, lead the Omni team members and to establish operational efficiencies, maintain policies and procedures and deliver an outstanding member experience.

Responsibilities

• Teach, coach and lead through the club level training process.
• Support team member engagement within all areas of responsibility to enable the application of policies, procedures, and compliance.
• Drive a culture of development, strategic thinking and acting, ethical decision making and engagement.
• Lead with the team member and member in mind to address all concerns and to escalate any concerns, as appropriate.
• Ensure a safe and positive environment and experience for the team members.
• Embrace inclusion and diversity, by working together with collaboration and respect.
• Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.
• Guarantee service excellence through all points of contact.
• Set service standard expectations for all team members.
• Provide team support and empowerment to resolve every member concern.
• Ensure a safe and positive environment and experience for the members.
• Daily commitment to GOLD Member Standards
• Greet, Anticipate, Appreciate (GAA)
• Fast, Friendly Full, Fresh, Clean Club Standards
• Lead teams to deliver GOLD club standards daily.
• Define and model GOLD- Grand opening look daily
• Maintains a clean and organized area within the OMNI Space.
• Bin storage to organize members orders used based on gold standards.
• Storage bins regularly cleaned and maintained based on safety standards.
• Know Your Business: Acquire a deep knowledge of key metrics and reporting for total club and department performance.
• Drive performance and profitability by using reporting to identify trends and areas of opportunity.
• Have the foresight to see a breakdown in process and correct it before it negatively impacts club performance metrics.
• Communicate a simple message to your team on the connection between consistent operational performance and achieving club performance goals and metrics.

Requirements

• Must have at minimum 1 year experience of overseeing a team of 5 or more employees within a professional setting.
• Goal setting for performance and meeting deadlines.
• Organizing workflow.
• Assigning tasks, supporting staff, and reporting to Assistant Club Management.
• Monitoring employee productivity.
• Communicating with Club Leadership – relaying information.
• Showcase leadership capabilities, including driving team member engagement, managing/supervising cross-functional teams, training team members, and driving and communicating results.
• Committed to driving outstanding service to all Members.
• Able to own and deliver against strategic initiatives and objectives.
• Regular, predictable, full attendance is an essential function of this job.

Qualifications

• Must be 18 years of age.
• Previous order pulling experience preferred.
• Previous RF scanner experience preferred.
• Computer proficiency required.