Warehouse Customer Service Representative- Split shift

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Processes and monitors shipping and receiving transactions and documentation, including, but not limited to receipts, bills of lading, orders, confirming shipments for specific customers to ensure timeliness and accuracy
• Communicates effectively with transportation, OFR, management, co-workers, and customers choosing the proper media (phone, email, face-to-face)
• Manages customer information using Warehouse Management System and Microsoft Office Products and generates reports for customers per their requirements
• Monitors damaged and/or on-hold product and notifies vendors and works with OFRs
• Works continuously to exceed customer expectations by:
  • Responding promptly to customer inquiries
  • Handling all situations to establish win-win outcomes in the best interests of customers and the organization
  • Building and maintaining long-term relationships with internal and external customers
  • Organizing workflow to exceed customers' timeframes
  • Obtaining and evaluating all relevant information to handle product and service inquiries
  • Developing and sustaining an intimate knowledge of customer systems, expectations, and requirements and anticipating customers' needs
• Provides suggestions for continuous improvement
• Researches, resolves, and communicates customer, inventory, order and inbounds discrepancies
• Prepares hazardous and international documents
• Other duties as assigned

Education and Experience Required

• 1-2 years of customer service or related work
• Microsoft Office software, data entry, and internet application experience
• High School graduate or equivalent
• Warehouse Management System (AS400) experience

Minimum Physical Requirements

• General office working conditions
• Workweeks in excess of 40 hours may exist periodically through the year
• Occasional weekend work
• Must be able to work in a fast paced, team oriented environment dedicated to exceeding customer expectations and to the achievement of safety, quality and productivity goals in a time sensitive environment
• Requires the ability to frequently sit and use hands in a repetitive motion on the computer
• Occasionally requires the ability to lift/carry boxes up to 50 lbs

ODW Competencies

• People Focused: Recognize that having great people is the ultimate competitive advantage
• Customer Driven: Deliver the optimal customer experience (internal and external)
• Business Acumen: Learn and apply position expertise and industry knowledge
• Results Driven: Show personal desire, energy and focus to succeed against high standards
• Innovative: Think differently and be innovative for better business results

Pay

Pay starts at $19.75/hour.