Warehouse Customer Service

About the role

The Customer Care Representative role at Lineage is designed to provide exceptional customer service while supporting warehouse operations. The ideal candidate will manage customer inquiries, process orders, track product availability, and coordinate with drivers and the warehouse team to ensure smooth operations.

Responsibilities

• Serve as the first point of contact for customers to resolve questions, concerns, or issues promptly
• Invoice and verify accounts accurately and in a timely manner
• Verify inbound receipts for accuracy and report discrepancies
• Develop and maintain professional customer relationships
• Generate customer reports as requested (weekly, monthly, or specialized reports)
• Check in truck drivers, verify shipping documents, and schedule delivery/pickup appointments
• Collapse with Operations on special client requests, expediting when necessary
• Maintain and file documentation in an organized and comprehensive manner

Requirements

• High School diploma or GED
• Excellent verbal and written communication skills; English proficiency may be required
• Strong organizational skills with the ability to multi-task and prioritize workload
• Proficient in Microsoft Office Suite and basic computer systems
• Able to lift up to 20 lbs. (weight may vary depending on facility)

Qualifications

• Minimum Requirements:
• High School diploma or GED
• Excellent verbal and written communication skills
• Strong organizational skills
• Proficient in Microsoft Office Suite and basic computer systems
• Able to lift up to 20 lbs. (weight may vary depending on facility)

Skills

• Customer Service
• Inventory Management
• Microsoft Office Suite
• Organizational Skills

Benefits

• Safe, stable, reliable work environments
• Medical, dental, and basic life and disability insurance benefits
• 401(k) retirement plan
• Paid time off
• Annual bonus eligibility
• Minimum of 7 holidays throughout the calendar year

Pay

$15.72 - $26.59

Schedule

N/A