Warehouse Customer Pickup / Loadout (Night Shift Mon - Fri 1 PM - 9:30 PM)

About the role

Nellis Auction is one of the fastest-growing online auction companies in the US, connecting customers with thousands of quality items every week. Our Customer Success team is the face of that experience — the first smile a customer sees when they arrive and the last impression we leave when they drive away with their items. If you're a people person who also thrives in a fast-paced warehouse environment, this role was made for you.

As a Customer Success Associate, you sit at the intersection of customer experience and warehouse operations. You'll be the frontline representative of Nellis Auction — greeting customers, resolving concerns, managing appointments, verifying orders, and loading out purchases safely and efficiently. Every customer interaction is an opportunity to reflect our core values: Trust, Results, Transparency, Pride, and Fun.

Responsibilities

• Greet every customer with professionalism and a positive attitude, schedule and manage pickup appointments as needed, process refunds and resolve customer concerns quickly and courteously, and serve as the primary point of contact for customers arriving to retrieve their items.
• Safely and efficiently load customer-purchased merchandise into vehicles, verify outgoing orders for accuracy before release, use handheld scanners or mobile devices to locate and confirm inventory, maintain organized merchandise racks and consolidation areas, and communicate closely with the broader Customer Experience team to ensure timely, smooth pickups.
• Assist with additional warehouse duties as directed by management, follow all company procedures and safety guidelines, and operate warehouse equipment safely and effectively.

Requirements

• Two or more years of customer service experience preferred, along with one to two years of warehouse or customer-facing work.
• Strong communication skills and a genuinely positive attitude are essential.
• Self-motivated, detail-oriented, and dependable with excellent punctuality and attendance.
• Basic computer and data entry skills required.
• Comfort working in varying weather conditions — both indoors and outdoors — is necessary.
• Bilingual candidates are strongly encouraged to apply.
• Physical requirements: active, on-your-feet role performed both indoors and outdoors; must be comfortable with extensive daily walking about 30k‑40k steps a day (≈8‑10 miles per shift); able to lift, carry, and load items weighing up to 50 lbs regularly, and assist with team lifts for heavier items; must stand and walk for shifts of 10‑12 hours, with regular bending, squatting, reaching, and pulling; must be comfortable working in seasonal temperature extremes; must possess vision capabilities necessary for order verification and safe loading, including close, distance, color, and peripheral vision, as well as depth perception.

Benefits

• Paid time off, sick pay, and holiday pay
• Paid parental leave
• Comprehensive medical, dental, and vision coverage
• 401(k) plan with a 4% company match after one year of employment

Pay

$18.00 per hour with bonus incentives

Schedule

Monday‑Friday nighttime shift from 1:00 PM to 9:30 PM.