Warehouse CSR (Repack Clerk/GR Clerk) - 1st Shift

About the role

The Warehouse Customer Service Representative (WCSR) is a customer-facing role within the warehouse, responsible for handling customer inquiries, coordinating order fulfillment, and ensuring smooth logistics operations. This position bridges warehouse operations with customer service, ensuring accuracy, efficiency, and satisfaction. The WCSR has an in depth knowledge of customer products, procedures and processes. Warehouse CSR's will be assigned as GR Clerk, MRO Clerk, Expeditor, Repack Clerk, etc. and duties/tasks are subject to change.

Responsibilities

• Serve as the primary point of contact for customers regarding order status, shipments, and inventory availability.
• Process orders, track shipments, and coordinate with warehouse staff to ensure timely deliveries.
• Address and resolve customer concerns related to shipping errors, damages, or delays.
• Work closely with logistics, shipping, and inventory teams to maintain accurate records.
• Generate reports on order accuracy, shipping performance, and customer complaints.
• Ensure compliance with company policies, safety standards, and warehouse procedures.
• Utilize warehouse management systems (WMS) and customer relationship management (CRM) tools.
• Support continuous improvement efforts to enhance customer service and operational efficiency.
• Locating hot parts.
• Other duties as assigned.

Requirements

• Experience in customer service, logistics, or warehouse operations.
• Strong verbal, written and interpersonal communication and problem-solving skills.
• Familiarity with inventory management and shipping procedures.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and warehouse management software.
• Ability to read and interpret documents such as invoices, pick tickets, customer orders, procedure manuals, requisitions, protocols, and standard operating procedures.
• Ability to calculate figures and amounts.
• Ability to interpret technical documents.
• Ability to work in a team environment.
• High school diploma or GED; three or more years of related experience in customer service (preferably 3PL) or equivalent combination of education and experience.
• Ability to obtain forklift certification.
• Valid driver’s license or equivalent.
• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Pay

Competitive pay.

Benefits

• Growth opportunities
• Supportive leadership and team
• Excellent benefits