Warehouse Clerk

POSITION SUMMARY

Hiring shift: (2A) Sun-Tues. & alternating Wed 6pm-6:30am
The Shipping/Receiving Clerk (S/R) carries out customer service activities in a prompt, courteous and effective manner. A major responsibility is timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Customer Service: Process all customer orders in a timely and accurate manner. Generate all related paperwork and necessary information required for customer orders, checking all orders for special requests and shipping paperwork. Coordinate special, last minute shipping requests with operation department, expediting any order as necessary. Prioritize customer orders according to scheduled pick-up time or pier cutoff. Furnish shipping and tracking information as required.
• Customer Interfacing: Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner. Report customer feedback to management, including any signs of customer dissatisfaction.
• Clerical: Oversee all paperwork associated with orders and maintain the corresponding files. Maintain a current and accurate DSV Work Instructions Manual, which details the processing requirements. Answer phone calls and operate various types of office machines and computers necessary to perform duties.
• Data Entry: Operate the computer terminal in a proficient manner. Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.
• Documentation: Ensure the accuracy of all receiving and shipping documents. Gather and maintain all data and records relative to shipping and receiving activities. Assist in resolving any discrepancies. Collect all documentation for inbound freight and route to the proper record-keeping unit. Comply with all DSV Work Instructions.
• Other Duties (Site Specific): Other clerical duties, including backup support as assigned. Performs other duties as assigned. Works overtime as dictated by business whether mandatory or voluntary.

SUPERVISORY RESPONSIBILITIES

None

MINIMUM REQUIRED QUALIFICATIONS

• Education and/or Experience: Must have a high school diploma or general education degree (GED).
• Computer Skills: Working knowledge of computerized applications (Microsoft Suites).
• Language Skills: English (reading, writing, verbal).
• Mathematical Skills: Basic level.
• Physical Demands: Occasionally bending, frequently walking and standing, constantly sitting. Ability to lift/carry and push/pull 11-20 pounds. Reach above shoulder, squat, or kneel.

PREFERRED QUALIFICATIONS

• Previous customer service experience including phone calls, and operating office equipment.

PHYSICAL DEMANDS

• While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

BENEFITS

• Medical, prescription, dental, vision, and life insurance.
• Flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans).
• Short- and long-term disability coverage.
• Wellness resources, Employee Assistance Program (EAP) services.
• Various paid time off programs and paid company holidays.
• Participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.

COMPENSATION

• Base pay range: $24.00 – $24.00 Hourly.
• Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

EOE

Equal Employment Opportunity Employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.