Warehouse Associate - CT

About the role

Join Dal-Tile, the largest manufacturer of tile and natural stone in the United States and a subsidiary of Mohawk Industries. We support our team with a family-friendly work environment, a commitment to promoting from within, unique benefits, and a belief that every employee deserves a productive life outside of work.

Responsibilities

• Provide exceptional customer service through phone, email, and in-person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting the appropriate products for their needs.
• Retrieve and bring product samples to customers in the showroom.
• Accurately maintain customer contact information and transaction records.
• Follow up with customers on quotes, inquiries, and sales opportunities.
• Process sales transactions, payments, and generate sales orders.
• Create shipping orders and packing lists.
• Answer inbound sales calls and proactively make outbound calls.
• Maintain and create marketing materials.
• Collaborate with the Sales Representative.
• Stay informed about company products and services.
• Perform additional duties as required.

Requirements

• High School Diploma or GED equivalency required.
• 1 or more years of customer service experience.
• Focus on customer account management is preferred.

Skills

• Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization.
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
• Strong organizational and problem-solving skills.
• Goal-oriented with a focus on delivering excellent customer service.
• Strong interpersonal relationship-building skills.
• Proficient with PCs and navigating a multi-window environment.
• Intermediate skills in MS Outlook, Word, and Excel.
• Detail-oriented with the ability to multitask, manage priorities, and manage time effectively.

Physical Demands

• Regularly required to stand, use hands, and reach with hands and arms.
• Required to walk, stoop, kneel, crouch, or crawl.
• May sit, climb, balance, talk, or hear.
• Ability to regularly lift 15-30 lbs, and occasionally lift up to 70 lbs.
• Tile boxes or other materials longer than 36 inches or more than 70 lbs in weight require a team lift.
• Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities.

Pay

Expected base pay rates for the role will be between $17.84 and $22.31 per hour at the commencement of employment. Compensation and range may vary by location. Final base pay is determined based on job-related factors such as work location, skills, experience, education, and training, consistent with applicable state and local laws.

Benefits

• Company Match on 401k
• Employee Purchase Discount
• Tuition Reimbursement
• Comprehensive benefits package including medical and dental
• Incentive compensation, commissions (if applicable), discretionary bonuses, short- and long-term incentives, and company-sponsored benefits