Warehouse Associate

Responsibilities

• Process customer return packages by unpacking, verifying contents, and sorting according to established standards
• Accurately enter return data into the system and update inventory records
• Handle exception cases (e.g., incorrect addresses, transit damage) and assist with re-shipments
• Follow up on operational tickets related to replacement shipments and product exchanges
• Maintain organized return documentation and generate reports as needed
• Perform other duties as assigned by the supervisor

Requirements

• Must have legal authorization to work in the U.S.
• Able to communicate effectively in English on a daily basis
• Strong interpersonal and communication skills
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Detail-oriented, patient, and highly responsible
• Strong organizational and time management skills
• Ability to speak Chinese (Mandarin) is a plus, but not required