Warehouse Associate

About the role

AIR Carolinas – A member of the AIR Control Concepts family.

AIR Carolinas is a leading manufacturers’ representative providing HVAC equipment, controls, service, and aftermarket solutions across North and South Carolina. Formerly Insight Partners, Hahn Mason, and Faulkner Haynes, we’ve united to deliver greater expertise, efficiency, and customer-focused solutions.

AIR Carolinas is proud to be part of the AIR Control Concepts family, expanding our reach and strengthening our capabilities across the HVAC industry. This partnership allows us to provide even greater value to our customers by combining our trusted local expertise with the broad support, resources, and innovation of a larger organization. While our name and team remain the same, our commitment to quality service is now backed by an even stronger foundation.

Check out our website: AIR Carolinas | HVAC Equipment, Parts, Service & Solutions Across NC & SC

Essential Duties and Responsibilities

• Accurately pulls customer orders to load into Company delivery vehicle or customer vehicle.
• Unloads inventory from freight/shipping companies and/or vendors.
• Verifies the contents of inventory loads against shipping documents and/or invoices.
• Serves customers at the counter by taking orders and entering them into the system accurately.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items as well as new products.
• Attends product knowledge meetings as required by management.
• Quickly solves customer problems.
• Participates in scheduled physical inventory and weekly cycle counts.
• Keeps merchandising and counter areas clean and welcoming.
• Assists Store Branch Manager as needed.

Customer Focus

Ability to put the customer FIRST. Dedicated to meeting the expectations with accurate orders for the customer. Proceeds to unload inventory without damage. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.

Safety

Safety conscious about operating forklift and general work environment.

Time Management

Uses time effectively and efficiently. Values time. Concentrates efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities.

Communication

Able to inform orally and in writing, with clarity and good effect. Understands clearly and quickly when instructions or orders are received. Shares pertinent information with management as needed.

Problem Solving

Refers to the ability to solve difficult problems with effective solutions.

Work Environment & Physical Demands

• Frequent movement inside the warehouse to load, unload, stock and move materials throughout the warehouse.
• Frequent ascending/descending of ladders to stock shelves and acquire product to fill orders.
• Frequent positioning to gather product from shelves that are positioned near ground level and overhead.
• Frequent operation of forklift, tow motor, pallet jack, cart and dolly to move product.
• Regularly pushes, pulls and/or moves up to 25 pounds, frequently pushes, pulls and/or moves up to 50 pounds and occasionally pushes, pulls and/or moves up to 100 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision and depth perception.
• Exposure to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles and toxic or caustic chemicals.
• Operates a forklift, if certified.

Education and/or Experience

• High School Diploma (or GED or High School Equivalence Certificate) required.

Language Skills

• Ability to read, analyze, and interpret documents in English. Ability to respond to common inquiries or complaints from customers (internal and external). Ability to effectively present information to management. Ability to interact clearly and effectively, in both written and oral communication, with supervisor, customers, co-workers, vendors, etc.

Mathematical Skills

• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Computer Skills

• To perform this job successfully, an individual should be proficient in electronic mail, record keeping, word processing, spreadsheet, etc. This role requires a beginner’s level of knowledge of Microsoft Office.

Other Qualifications

• Valid driver’s license is required in the state where hired. Acceptable MVR is required.
• Forklift certification or ability to get certified within first 30 days is required.

Benefits

• Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being.
• Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage.
• Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
• Professional Development – Ongoing training opportunities and support for continuing education.

Equal Employment Opportunity

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Disability Information

• To determine if you are a person with a disability, please check the box below and provide the requested information.