Warehouse Assistant - Inventory

About the role

Our Operations team is dedicated to delivering excellence from the time a customer places an order to the moment a package is opened. The team coordinates and executes day-to-day operations while maintaining strong relationships with our partners. As a team member, you will collaborate within a close-knit team and learn every aspect of the business. Join our team of committed problem solvers who are passionate about ensuring that every Brilliant Earth purchase meets the highest standards of quality and craftsmanship.

Responsibilities

• Receive product and enter product details into our internal system
• Perform quality assurance checks on incoming and outgoing product
• Review orders to ensure they are ready to ship to customers
• Support customer care team via phone and email with any product-related escalations
• Complete a high volume of data entry within a specified time frame, ensuring accuracy
• Meet goals and targets as assigned by leadership
• Collaborate with internal teams in a fast-paced, high-volume work environment with a high attention to detail

Requirements

• A drive to exceed goals; you love a good challenge and consider yourself an “over-achiever” on a mission to exceed targets
• Strong attention to detail; you know it’s the little things that count most when it comes to customers’ biggest moments
• Passion for process and a keen eye for detail in a fast-moving work environment
• Clear and concise communication with vendors and teammates in person, via email, or by chat
• Mastery of collaboration; you believe that transforming the jewelry industry requires teamwork
• Expertise at managing multiple tasks simultaneously in a fast-paced environment

Qualifications

• Experience in data entry or administrative fields preferred
• Experience in a fast-paced, high-volume work environment preferred
• A passion for socially and environmentally responsible organizations and products

Benefits

• Career Growth: Regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees; leaders are dedicated to creating clear pathways for growth
• Diverse, mission-minded team: Founded to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry
• Lifestyle Spending Account: Company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more
• Continued Education: Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings
• Employee Discounts: Generous discount on Brilliant Earth jewelry
• Mental Wellness Perks: Access to mental health resources, self-care apps and seminars; Employee Assistance program offers 24/7 access to counseling
• Giving Back and Volunteer Opportunities: Support for local initiatives and team volunteer time
• Medical, Dental, and Vision: Multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions; insurance kicks in on the first day of your second month
• 401k match: Generous employer match for saving for the future
• Paid Time Off: Accrue 3 weeks of PTO in your first year
• Parental Leave: Paid leave to bond and care for new additions
• Disability and Life insurance: 100% employer-paid
• Pre-Tax Commuter Benefits

Pay

The targeted budget for this position is $21/hour. This compensation budget range may be adjusted at any time at the discretion of the company.