Warehouse and Shipping Clerk

About the role

Empower Community Care is looking for a reliable, organized, and detail-oriented Warehouse and Shipping Clerk to join our growing team. This position is responsible for the day-to-day processing of orders, inventory support, receiving, warehouse organization, and shipment-related customer service, and works across multiple teams to support fulfillment needs across Empower Community Care, including its subsidiaries. The ideal candidate brings a customer-first mindset, strong organizational and time-management skills, and a drive to bring fresh, innovative ideas to continuously improve the shipping department.

Responsibilities

• Inventory monitoring: Monitor inventory levels, identify low-stock items, and communicate replenishment needs before they impact order fulfillment
• Order fulfillment: Accurately pick, assemble, pack, and ship customer orders, prioritizing daily work based on shipping deadlines, customer needs, and carrier pickup schedules
• Cross-team coordination: Coordinate fulfillment needs and maintain clear, consistent processes for all products across Empower
• Receiving: Receive incoming shipments from vendors and verify quantities and condition of products received
• Inventory counts: Prepare for and conduct inventory counts
• Warehouse upkeep: Maintain a clean, safe, and organized warehouse environment to support efficient receiving, storage, picking, packing, and shipping
• Documentation: Archive completed orders and maintain required shipping documentation
• Customer service: Respond promptly and professionally to shipment-related questions from customers and internal teams
• Process improvement: Identify and recommend opportunities to reduce shipping time, shipping costs, unnecessary handling, inventory errors, and repetitive manual work
• Administrative support: Perform