Warehouse Agent

About the Role

Ensure timely and accurate receiving, locating and sending of freight and information, conforming to safety standards and requirements as set by Expeditors. Coordinate all work activities relating to processing freight flow (in- & outbound).

• Receive goods and check freight for correct quantity, quality and possible damages.
• Picking, checking and loading pallets for outgoing freight.
• Good knowledge of handling various internal means of transport.
• Loading and unloading of trucks by use of a forklift and/or electric pump trucks.
• Create OSD reports and ensure correct completion.
• Checking cargo manifests and assign to the Warehouse Agent Senior or Lead.
• Perform double checks on the freight, ULDs, references & AWB numbers.
• Perform Dangerous Goods and/or Lithium checks (if in possession of IATA DG Certificate).
• Different contouring, such as building and breaking down of ULDs.
• Adhere to security and compliance rules as set up by Expeditors.
• Ensure a safe work environment.
• Meet KPI standards in accordance with the Company’s procedure.
• Maintain a clean work environment, all transport systems, storage areas, workplaces.
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Escalation of problems to Management when necessary.
• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
• Functions performed primarily on a Forklift Truck and standing.

Requirements

• Global logistics industry knowledge.
• Software proficiency (e.g., MS Excel, MS Word).
• English language proficiency.

Preferred Qualifications

• Forklift Truck license.

Key Performance Expectations

• Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
• Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
• Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
• Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
• Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.
• Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
• Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Benefits

• Paid Vacation, Holiday, Sick Time.
• Health Plan: Medical.
• Life Insurance.
• Employee Stock Purchase Plan.
• Training and Personnel Development Program.
• Growth opportunities within the company.
• Employee Referral Program Bonus.