Ward Secretary ICU

This is a part-time position that includes working every other weekend. Pay for the Ward Secretary position is $16.03 per hour.

About the role

Under direction of licensed nursing staff and coordinator, provides general clerical duties, reception duties and requisition of supplies, equipment, and services from other departments. Assists in maintaining the general function of the Nursing Station.

Responsibilities

• Answers call lights and forwards requests to appropriate team members.
• Answers all telephone calls within three (3) rings using appropriate scripting.
• Uses physician calling preferences when contacting physicians 100% of the time.
• Contacts physicians in a timely manner regarding consults per policy, according to physician’s order (stat vs. routine).
• Assembles, disassembles, and maintains patient medical record per unit standard.
• Collaborates with manager to order and maintain appropriate supplies and floor stock.
• Demonstrates effective written and verbal inter and intra department communication, maintaining patient confidentiality.
• Maintains competency in using the Electronic Medical Record (EMR).
• Demonstrates a commitment to continued self-growth and maintenance of competencies.
• Demonstrates Customer Focus, SERVICE EXCELLENCE and Relationship Oriented Care (ROC) principles.
• Utilizes scripting as outlined in Service Excellence standards.
• Demonstrates personal behaviors in accordance with CREDO principles.
• Ensures and enhances facility, safety, and regulatory outcomes including National Patient Safety Goals and compliance to Restraint/Seclusion policies and procedures.
• Completes all mandatory training/education/competencies required for job classification, along with TB testing.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Qualifications

• Required High School Diploma or equivalent
• One of the two relevant experience:
  • 1 year of medical related experience such as: Doctor’s office receptionist, Medical Office Assistant, Lab Tech, Pharmacy Tech, EKG Tech, or completion of a Ward Secretary class/curriculum or equivalent, or previous Ward Secretary experience, OR
  • 1 year of medical related college education within the past 5 years, PLUS the completion of a medical terminology course
• Familiarity with computer keyboard
• Excellent communication and interpersonal skills
• Ability to perform Ward Secretary duties described above