Waitstaff

Duties And Key Responsibilities

• Check floor plan for assigned station and side work.
• Greet all residents and guests.
• Aid residents to table and assist with folding walkers as needed.
• Distribute/collect menus.
• Take meal orders, monitor residents’ dietary needs, and make menu suggestions.
• Assist in plating and controlling portions of meals.
• Serve meals and beverages to residents, ensuring accuracy and promptness.
• Maintain resident's eating habits and report anything unusual to the Director of Wellness.
• Monitor resident’s eating habits and report anything unusual to the Director of Wellness.
• Respond promptly to special requests and dietary preferences.
• Set and clear tables, ensuring cleanliness and organization.
• Ensure cleanliness and organization in the dining area.
• Bus tables at end of meal.
• Wipe down vases, salt and pepper shakers, change tablecloths, wipe chairs and chair legs.
• Ensure condiments and supplies for the next meal are readily available.
• Provide excellent customer service to residents, their families, and guests.
• Develop positive relationships with residents, addressing them by name and engaging in conversation.
• Familiarize yourself with the daily menu, including options for special diets and dietary restrictions.
• Work closely and cooperatively with kitchen staff, ensuring accurate communication of orders and any specific dietary requirements.
• Collaborate with other team members to maintain a smooth flow of service and address any issues or concerns promptly.
• Assist other employees in the performance of their assignments when available.
• Recognize the need for variations in staffing and volunteer to fill open shifts.
• Follow established hygiene and safety protocols, maintaining cleanliness and organization in the dining area.
• Adhere to food handling guidelines and ensure proper sanitation of dishes, utensils, and service areas.
• Follow proper storage practices, including time and date labeling, quality assurance, categorizing storage areas and stock rotation.
• Detect and identify any unpleasant odors in the dining area, such as spoiled food or unsanitary conditions, and promptly address them.
• Clean and sanitize various equipment and surfaces.
• Vacuum floors and mats, sweep floor in service area, remove trash as required.
• Complete special assigned cleaning jobs based on periodic schedules.
• Foster a sense of community by engaging with residents, listening to their feedback, and addressing any concerns or special requests.
• Promote social interaction during mealtimes to enhance the residents' overall experience.
• Assist in setting up and decorating dining areas for special events and celebrations.
• Support the organization and execution of special events and celebrations within the community.
• Wear proper and clean company uniform.
• Perform other duties and/or assist in other departments as assigned by Supervisor, Executive Director or Manager on duty.