Waitperson - Wolf by Vanderpump

About the role

Provides prompt, courteous food service to Harrah’s and Caesars Republic guests in accordance with established procedures.

Responsibilities

• Acknowledge customer immediately with a smile.
• Serves customers at assigned station quickly, courteously and efficiently.
• Inform guests of any specials and have a full understanding of the menu to answer any questions.
• Know all ingredients in every dish and be able to describe every item on the menu.
• Take beverage order and serve in a timely manner.
• Assists customers in ordering from the menu and suggesting items.
• Records ordered items on check according to established procedures.
• Obtains food and beverage from prescribed locations and serves customers according to established procedures.
• Ensure food and beverage orders are correct before serving to the guests.
• Observes guests to fulfill any additional requests and to note when meal is finished.
• Processes checks through Infogenesis System and presents check to guest for payment on conclusion of dining experience.
• Assists, as necessary, in cleaning and re-setting tables, escorting guests from waiting area to table in his/her assigned section.
• Assists Bus persons and runners in a cooperative manner to ensure efficient service to guests.
• Completes assigned side work as directed.
• Familiarizes self with all items on both printed and daily menus.
• Uses good salesmanship for suggestive selling of menu items, beverages, desserts, etc.
• Processes all open checks and ensures they are properly tendered and/or accounted for at end of shift.
• Familiarizes self and adheres to the principles of guest service skills and use them in all interactions.
• Delivers alcoholic beverages promptly from assigned bar to table.

Requirements

• High School graduate preferred.
• 2 years Waitperson experience preferred.
• Must be at least 21 years of age.
• Literacy and fluency in English.
• Above average communication and interactive skills.
• Legible handwriting.
• Excellent computer skills.
• Excellent guest service skills.
• Good knowledge of wine and spirits.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Must be able to interact with high profile guests while maintaining a professional demeanor.
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures.

Additional Requirements

• Ability to constantly lift up to 30 lbs.
• Ability to frequently lift up to 60 lbs.
• Ability to push/pull bus carts weighing up to 90 lbs.
• Mobility to move quickly and easily throughout the restaurant and kitchen areas.
• Ability to grasp, finger dexterity, hand-eye coordination.
• Ability to hear and use visual inspection.
• Ability to stand, walk, bend, squat, reach and climb stairs.
• Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

About Us

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests.

Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year-round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf, kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this the lively, round-the-clock gaming and indoor entertainment, world-class amenities—which include two heated pools, a full-service health spa, various restaurants (including the world-renowned Hell’s Kitchen), 1,254 rooms and suites—plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.

Besides living in one of the Earth’s most beautiful locations, you will join a company that understands how to treat employees. As an industry leader, Harrah’s believes a successful company starts with satisfied employees. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.