WAITER/WAITRESS (FULL AND PART TIME)
Location: Sacred Heart University - 5151 Park Ave, Fairfield, CT 06825. Online applications accepted only.
Schedule
Flexible hours; weekend availability is required.
Pay
Fixed pay rate: $19.00 per hour.
About the role
Takes food and beverage orders and efficiently delivers items to dining room guests.
Responsibilities
- Promptly and warmly greet guests in the dining room; take food and beverages in an efficient manner, following established steps of service.
- Deliver food promptly and professionally; maintain safe food handling and sanitation standards.
- Follow up periodically to assist with any additional needs or requests.
- Demonstrate complete understanding of menu items and ingredients.
- Advise guests on appropriate combinations of food and drinks when requested; accommodate reasonable requests and note preferences.
- Demonstrate knowledge of specialized diets and allergens as needed.
- Communicate directly with back-of-the-house staff to ensure orders are delivered correctly and special requests are accommodated.
- Exhibit exceptional communication skills and demonstrate ability to get along well with others.
- Remain flexible and patient when communicating with guests and staff.
- Collect tickets and follow proper cash-handling procedures.
- Promote a clean, safe, and neat environment for guests.
- Maintain a high level of sensitivity and confidentiality regarding personal or medical information that is shared.
- Promptly address complaints or issues; relay relevant information or complaints directly to supervisor.
- Ensure the dining room is properly set up prior to and after the service period; keep area clean and neat while meeting established sanitation standards.
- Operate a variety of equipment, including fire extinguishers, telephones, iced tea/soda machines, soup wells, and coffee machines.
- Work with staff of other departments to perform job duties during special events and functions.
- Perform other duties as assigned.
Requirements
- Prior customer service, cash handling, and experience working in a fast-paced environment preferred.
Benefits
Both full-time and part-time associates are eligible for the following benefits:
- Opportunities for Training and Development
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
In addition, full-time positions also offer the following benefits:
- Medical
- Dental
- Vision
- Life Insurance/AD&D
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
Because this position requires you to perform services in an educational facility, there may be periods when the Company does not require you to perform work (such as winter and summer breaks when food service needs decline or cease). Any such periods during which you do not perform work on the Company’s behalf may be unpaid and deemed a temporary layoff. However, depending on business needs, you may be required to work year-round, potentially at a different location during break periods.