VTOC Operations Specialist

Key Responsibilities

• Design and implement AV systems including video conferencing, digital signage, and presentation systems
• Install, configure, and maintain AV equipment such as projectors, displays, sound systems, and control systems
• Troubleshoot and resolve complex AV issues in a timely manner
• Manage AV network infrastructure and ensure integration with existing IT systems
• Plan and execute AV system upgrades and migrations
• Provide training to end-users on AV equipment and best practices
• Develop and maintain documentation for AV system configuration and processes
• Collaborate with IT teams to ensure AV systems align with overall technology strategy
• Manage inventory of AV equipment and coordinate with vendors for procurement and maintenance
• Ensure AV systems comply with security protocols and accessibility standards
• Stay current with emerging AV technologies and recommend improvements to existing systems

Required Skills

• Bachelor’s Degree in Audio Visual Technology, Electrical Engineering, or related field, or equivalent experience
• 5+ years of experience in AV systems design, installation, and maintenance
• Willing to obtain and maintain a CI PolyStrong certification or equivalent within 90 days of hire
• Excellent troubleshooting skills and ability to resolve complex AV issues
• Security+ certification or ability to obtain within 90 days of hire
• Able to prioritize and manage multiple projects in a fast-paced environment
• Willingness to provide occasional after-hours support for critical AV systems
• Able to lift and move equipment up to 50 pounds
• Comfort working at heights (e.g., on ladders or lifts) for equipment installation

Desired Skills

• CTS (Certified Technology Specialist) certification
• Experience with Crestron, Extron, or AMX control systems
• Knowledge of acoustics and audio system design
• Familiarity with HDCP, EDID, and other video standards
• Experience with digital signal processors (DSPs) and audio networking protocols
• Understanding of AV over IP technologies
• Familiarity with AV security best practices and compliance requirements