VTC Administrator

About the Role

Connected Logistics is seeking a Telecom Network Engineer to support the operating, maintaining, documenting, engineering, integrating, and making recommendations to standardize, improve, and upgrade/refresh VTC, SV, IPTV/Digital Signage, and SBC hardware/configurations. Responsibilities include managing Video Operation Centers (VOC), distributing IP/TV signals to onsite devices, creating and maintaining Digital Signage templates, user education, and Video Streaming distribution using industry-standard equipment for a worldwide audience, as well as managing recordings lifecycle.

The VTC Administrator provides 24/7 monitoring and administrative support for AV/VTC systems and collaboration edge infrastructure under general supervision.

Responsibilities

• Serves as the first point of contact for SBC/CUBE and SIP-related incidents, performing Tier 1 triage by gathering logs, verifying symptoms, documenting issues, and escalating appropriately to Tier 2/3 engineering without performing configuration changes.
• Monitors VTC sessions for senior leaders and supports DLA Information Operations through active and passive call monitoring using TMS, CMS, and CMM.
• Observes and documents engineering-led maintenance, testing, and development activities without performing technical modifications.
• Monitors SBC/CUBE dashboards, SIP trunk status, call routing indicators, and system health metrics, reporting anomalies and maintaining situational awareness across collaboration services.
• Supports audit sustainment by collecting required data, assists with E911 provisioning and validation through predefined verification steps under engineering direction, and executes checklist-based tasks during failover and continuity testing.
• Provides administrative support for AV/VTC equipment, including CODECs, controllers, wired/wireless interfaces, audio and data interfaces, Cable TV, CCTV, IPTV, digital signage systems, and other peripherals within the government computing environment.
• Coordinates with content owners and enterprise teams to enable publishing, scheduling, and verification of IPTV and digital signage content, ensuring accuracy and adherence to approved processes without performing content creation or system configuration.
• Maintains documentation, quick-start guides, and weekly status inputs; coordinates with carriers and partner agencies to relay information.
• Supports vulnerability remediation and change management efforts by performing only authorized administrative tasks such as post-update validation and scheduling/documenting engineering-approved changes.
• May be required to work overtime to support security remediations, unexpected issues, or overseas mission requirements, while ensuring no unauthorized configuration or engineering actions are performed.

Requirements

• Three (3) years of progressive Information Technology (IT) experience in the Video Teleconferencing or collaboration operations arena, including deployment, monitoring, troubleshooting, and supporting VTCs and collaboration services in a dynamic 24/7 environment. (Experience may include administrative support for SBC/CUBE monitoring, SIP call flow observation, IPTV/digital signage publishing workflows, and AV system support).
• Must possess both an Information Assurance (IA) baseline certification and a Computing Environment (CE) certification in accordance with DoD 8570/8140 requirements. Acceptable combinations include:
  • IA: CompTIA Security+
  • CE: Cisco CCST Networking
• Must possess an IT-I Critical Sensitive clearance or Tier 5 (T5) at the time of proposal submission.

Pay

The anticipated salary range for this position is $65,000.00 to $75,000.00 USD. This is a good-faith range based on factors such as your experience, geographic location, and any applicable contractual requirements.

Benefits

• Health, dental, vision, life, and disability insurance.
• 401(k) package.
• Generous Paid Time Off.
• Ongoing professional development opportunities.