VP, Workers Compensation

About the Role

Officer position responsible for providing overall leadership and direction for loss cost management and major case oversight and outcome for the Workers Compensation line of business. Formulates strategic priorities and operational objectives for technical claim management and/or processes for the $1.1B portfolio, in accordance with the strategic direction and priorities of the company and Claim organization. Drives efficiencies across nearly 200 Claims employees within the Workers Compensation line of business located throughout the US, with “hub” locations in California, Texas, Florida, Illinois, New York, and Pennsylvania.

Responsibilities

• Drives implementation of strategic and operational priorities with significant impact on the short-term success of (technical) claims management for the Workers Compensation line of business to achieve superior total claim outcome and moderate impact on the long-term success of the organization.
• Provides strategic leadership and direction for the management of Workers Compensation claim organization, cultivating a culture of excellence.
• Champions CNA with an expert-level understanding of the organization’s differentiating position in the industry, CNA’s products and services, as well as a working knowledge and understanding of competitors’ products and services.
• Drives the development, implementation, and continuous planning, organizing, and leading of all claim programs, metrics, processes, results, and initiatives.
• Analyzes and manages human capital metrics to drive increased efficiency and productivity; acts as a liaison to executive management on critical business issues and drives corporate priorities within assigned business segment.
• Provides expert-level technical oversight of high-exposure claims to ensure files are investigated, evaluated, reserved, and managed in a timely manner.
• Leads, directs, and has full management accountability for staff in area of responsibility with an emphasis on talent management and succession planning in accordance with corporate strategic direction.
• Drives for a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes, and technology.
• Identifies emerging issues and trends that may have a substantial impact on CNA profitability and business results.
• Collaborates with underwriting, risk control, and actuarial to ensure knowledge sharing on latest trends, market trends, legal changes, and loss reserving.
• Regularly reports on loss trends and exposures to internal and external business partners.
• Remains knowledgeable of current state/territory regulations and issues, industry activities, and trends.
• May represent the company in industry trade groups such as NCCI, WCRI, and APCIA.
• Creates and drives efficiencies throughout the Claim organization.
• Acts as an organizational leader by being an active participant in the Extended Claim Leadership Team (ECLT) and the Senior Claims Leadership Team (SCLT).
• May perform additional duties as assigned.

Requirements

• Mastery of Workers Compensation insurance claims principles (legal, operations, practices, and procedures) and broad understanding of the critical issues in other related areas.
• Advanced communication skills critical to building consensus across areas of influence (external and/or internal relationships), teams, and/or matrix environments.
• Strong leadership and management skills demonstrating integrity and professionalism.
• Proven ability to drive results by identifying and resolving significant problems within the scope of responsibility.
• Senior-level knowledge of the insurance industry, its products, and services.
• Advanced understanding and usage of data analytics tools.
• Ability to work well independently and as part of a team.
• Knowledge of Microsoft Office Suite and other business-related software.

Qualifications

Bachelor’s degree with a Master’s preferred in finance, business, or a related discipline, or equivalent. Typically a minimum of twelve years of related work experience, with seven years of management experience. Applicable certifications preferred.

Pay

In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York, and Washington, the national base pay range for this job level is $194,000 to $308,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications, and location.

Benefits

CNA offers a comprehensive and competitive benefits package to help employees—and their family members—achieve their physical, financial, emotional, and social well-being goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.