VP, UX Creative Director
Role Summary/Purpose
Synchrony’s User Experience Group empowers both customers and clients to meet their goals and aspirations with innovative product experiences. We leverage our expertise, methodologies and customer data to create simple and delightful experiences that fulfill user-centered journeys. We are powered by our supportive and collaborative UX team culture and enabled by Synchrony’s commitment to investing in user experience and creating engaging digital experiences. Our designers are given the guidance and autonomy they need to do the best work of their careers. As UX Creative Director, you will be responsible for shaping and executing a holistic visual and brand strategy that aligns with company goals and user needs across all digital products.
Essential Responsibilities
Lead the creation of a holistic UX visual and brand strategy and vision that aligns with company’s goals across many digital channels
Foster cross-functional collaboration by partnering closely with brand, consumer engagement, product and development to ensure a cohesive and integrated approach to enterprise design
Present to and persuade senior executives and leaders to adopt UX strategies and recommendations
Education business stakeholders on best practices and standards as well as push the boundaries of user experience design
Direct the visual and brand design of many digital channels, guaranteeing that they meet UX and SYF brand and design standards
Develop, manage and ensure adoption of Synchrony’s Digital Design System, overseeing the creation and ongoing refinement of the design system
Maintain and update comprehensive documentation for design standards, guidelines, and system components
Conduct quality reviews to ensure UI designers adherence to brand standards
Collaborate closely with UX leadership on the refinement and execution of consistent user-centered design processes across the enterprise
Champion innovation in visual and interaction design by staying informed on and educating the team on industry trends, new technologies, and emerging best practices
Advocate for accessibility and inclusive design throughout all digital products and experiences
Act as people manager for a creative team designer(s), including hiring, onboarding, retaining and developing talent
Accountable for creative team’s timely delivery, quality of work and professionalism
Act as dotted-line manager to a large group of UI designers, providing guidance and feedback to foster professional growth and ensuring high-quality design outputs
Aid in driving team culture to keep high GPTW scores
Deliver on UX department strategic priorities and special projects
Mentor junior level designers, interns and/or BLPs
Bring a strong positive attitude to UX teams and projects
Qualifications/Requirements
Bachelor’s or associate’s degree in UI/UX, HCI, graphic design, psychology, marketing, information technology, or similar area, or related certifications
12+ years of experience in UI or Visual Design experience or in lieu of degree 14+ years of experience
4+ years of experience working on brands, brand development, brand identity
2+ years of UX leadership/managerial experience
Strong understanding of color, photography, typography, iconography, and animation usage in digital experiences
Strong understanding of user centered design, design thinking and related methodologies
Strong communication and collaboration skills
Strong time management and organizational skills
Strong executive presence and professionalism
Expertise in modern design tools and methodologies
Ability and flexibility to travel for business as required
Desired Characteristics
Experience working on agile teams
Experience working in eCommerce and/or Financial Industry
Experience identifying and conducting user research and user testing
Ability to work in low or high fidelity as needed
Expertise with industry standard design tools (e.g., Illustrator, Sketch, Figma, Principle)
Familiarity with asset creation: icons, illustrations, UI components
Familiarity with motion design using tools such as After Effects, Principle, Lottie or similar
Expertise building and maintaining Style Guides, Design Libraries/Design Systems
Ability to ensure designs are ADA Compliant across all projects / platforms
Understanding of today's creative landscape and trends within the design industry
Legal Authorization
You must be 18 years or older
Must have a high school diploma or equivalent
Willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
Must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
Reasonable Accommodation Notice
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.